Transformation Manager
3 months ago
**Role**:Any Other
**Timings**:Flexible (Permanent)
**Industry**:Telecom / ISP
**Process**:Voice
**Functional Area**:Any Other
**Work Mode**:NA
Key Skills: Process re-engineering Transformation Lead Transformation Manager Agile/Scrum 6sigma experience- Location: THAILAND
- **Salary**: 120,000 THB
- ,
- Co-innovate with our clients to outline transformation roadmaps.
- Support delivery, account management, and sales teams in problem-solving and driving business growth
- Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping
- Develop Innovative solutions which help in addressing the identified people, process, and technology opportunities.
- Lead innovation-related discussions with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils, and Consulting engagements
- Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.
- Create a culture of problem solving by imparting trainings
- Identify new technologies which can help us improve CNX &/ our client’s business processes
- Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs.
- Requirements
- 4-6 Years of overall experience
- Comprehensive understanding of Business Process Service & CX business & associated channels
- Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism
- Solution Building - Business Transformation Roadmaps
- Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
- Expertise in conducting Process Discoveries & write Process Design Documents
- Lean Six Sigma BB / MBB Certification
-
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