Officer, Activation Operation

3 months ago

Bukit Jalil, Malaysia Astro Full time

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly.

“_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable._”

JOB RESPONSIBILITIES:
**Responsibilities**:

- To make outgoing calls pertaining to new sign ups in order to validate customers' details and ensure that all legal requirements with regards to the subscription terms are complied with
- Perform various surveys as requested by management when doing outbound call
- Attending to enquiries and disputes by internal and external customers via Activation Helpdesk
- Perform day to day operations of the Activation Department assisting the Superiors
- Preparing various reports for Management analysis
- To update, compile and monitor validation related data analysis in recording Database

**Requirements**:

- SPM/STPM/Diploma/Degree holder in any field
- Good organization, telephone and communication skills
- Minimum 2 years' experience in a Call Centre related environment
- Fluent in oral & written English & Bahasa Malaysia
- Ability to converse in other languages will be an advantage
- PC literate in Microsoft Windows, Word and Excel
- Flexible and possess ability to work in a rapidly changing environment

REQUIREMENTS:

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