Officer, Iptv Operation

6 days ago

Bukit Jalil, Malaysia Astro Full time

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly.

“_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable._”

JOB RESPONSIBILITIES:
What you will do:
Validation Background
- VTO managed credit & exposure of company by subsidizing each new installation and to ensure secure the ROI.

Operation Staff
- Attending to subscriber’s inquiries and complains and to response in a timely manner via telephone and correspondence helpdesk.
- Ensure coordinated correspondences helpdesk and responses with Sales team and Activation team in a timely manner to achieve KPI.
- Coordinating the circular churn prevention alternatives with Sales Operations by performed day to day outbound activities.
- Handling Validation of Customer Authentication process by performed internal and external check with various channel to performed one stop validation with customer.
- Performed sales submission validation and leads processing across sales channel according to region via direct sales, telemarketing effort and retailer submission.
- Performed upfront scheduling Task for installation on new customer acquisitions by schedule the time with customer during outbound call
- Performed activation of account and order promoting in a timely manner via submission into Customer relationship management system (CRM)

Reports & Other Key Task
- Highlighting any suspicious case from submission to prevent fraud whether internal or external that may impact business risk.
- Participating in salvage activity for submission to boast up customer acquisition across Astro.
- Performed others customer acquisition campaigns such as connected box, On demand channel and educating customer on self-service channel.
- To perform compilation and basic reporting on daily productivity, scheduling performance and summary of reports Support CSU operation if needed.

REQUIREMENTS:
Who you are:

- Minimum S.P.M. with 2 years experience or Diploma with 1 year experience in service related industry.
- Preferable with experience in telemarketing or call centre environment
- Knowledge of Microsoft Office (eg. Excel, Word, Powerpoint)
- Good interpersonal skills, organisation, telephone and communication skills
- Fluent in English Language and Bahasa Malaysia.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

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