Broker Assistant, Seafreight

4 weeks ago

Shah Alam, Malaysia Agensi Pekerjaan Synergy Staffing Full time

**JOB VACANCY Broker Assistant, Seafreight**

**COMPANY NAME**:DSV AIR & SEA SDN BHD

**LOCATION**: No. 2 Block B, Jalan Bumbung U8/90, Taman Perindustrian Bukit Jelutong, 40150 Shah Alam, Selangor

**POSITION**: Broker Assistant, Seafreight

**WORKING HOUR**: 9am - 6.00pm (Monday to Friday)

**SALARY RANGE**:Max RM4500

**QUALIFICATIONS**:

- Degree / Diploma / SPM
- Basic computer knowledge course
- Minimum 2 years of working experience in the Seafreight industry is preferred
- Educational qualifications can be compensated by working experience

**JOB OVERVIEW**
- Provide proactive and comprehensive import and export custom clearance and forwarding services to DSV Ocean Freight customers.
- Ensure that all customs clearances executed comply with the guidelines and regulations of the Royal Malaysian Customs Authority.
- Ensure that all movements, including both LCL and FCL, executed by DSV are timely and in accordance with customer SOP.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Promote, present, and adhere to the Company’s Core Values, which are based on three key principles: Performance, Integrity, and Professionalism.
- Be responsible for interfacing with a group of customers, including Global Key Accounts, Key Accounts, SMEs, and General Accounts, which will be allocated at the discretion of the Line Reporting.
- Interact with networks, departments, including peers and subordinates, to enhance better understanding and share customer-related information.
- Provide consistent data/information updates and milestones set by the Company and Key customers.
- Mentor junior staff, especially in guidance and problem-solving.
- Monitor shipments with various internal and external parties to ensure shipments are custom cleared and timely arrangements are made for transportation.
- Be responsible for Ocean customs clearance activities and transportation executed under DSV appointment.
- Monitor and coordinate customs forms (Import/Export) for Ocean shipments in a correct and timely manner to avoid additional costs.
- Monitor and follow up on the return of Customs Receipts and documents to upload into eDOC and for distribution to FES/FIS.
- Follow up on orders taken and advise FES/FIS on customs status and details immediately upon receiving shipment clearance status.
- Liaise with shipping agents, port authorities, CFS, licensing authorities, FES/FIS, and customers for the release of Export/Import consignments.
- Monitor and update status reports for Import/Export movements and clearance on a daily basis.
- Maintain records of customers’ regulated documents (MIDA exemptions, SST, LMW, N.O.T, Permits, Customs Appointment approval) saved in the server and ensure records are updated with validity for customs clearance purposes.
- Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers.
- Ensure timely invoicing of shipments as per company KPIs.
- Release invoices to customers with supporting documents according to requirements or SOPs.
- Ensure payment collection prior to the release of shipment(s) for customer(s) under cash terms.
- Ensure shipment costs are correctly updated in CW1.
- Verify vendor/intercompany invoices and raise disputes for incorrect invoices.
- Handle disputes and queries from customers and DSV overseas offices on billing matters and resolve them in a timely manner.
- Monitor and update respective sales personnel on the validity date of all customers’ quotations.
- Participate in company projects and initiatives as required.
- Act as a backup for other team members when necessary

**Job Types**: Full-time, Permanent

Pay: Up to RM4,500.00 per month

Schedule:

- Day shift
- Monday to Friday

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