Protege Trainee, Technical Support Analyst
23 hours ago
WHY JOIN US?
- We practise a vibrant & energetic office culture.
- We provide opportunities for career advancement within the company.
- Good performance is always rewarded accordingly.
JOB RESPONSIBILITIES:
What you will do:
- The Astro Advertising Technology Team’s Level 1 Technical Support is responsible for receiving complaints from our internal users on the system’s inability to perform as per expected then triage by severity and priority according to predefined SLA.
- When unclear of the issue raised by the users, proactively initiate a conversation with the user to understand the issue further.
- Perform minor technical tasks which includes running a database command prepared by the team for some routine common steps.
**REQUIREMENTS**:
Who you are:
- Bachelor's Degree, in Computer Science/Information Technology, Science & Technology or Electronics engineering.
- Business Analysis (experience with advertising technology is an added advantage).
- Excellent communication in spoken and written English.
- Some database administration knowledge would be an added advantage.
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