IT Helpdesk Support

**Ticket Management**: Log and track support tickets in the helpdesk system. Prioritize and manage multiple support requests while adhering to defined service level agreements (SLAs). **Remote Support**: Utilize remote desktop tools to provide off-site support to users in different locations. **User Training**: Offer basic training and guidance to...

**Job Summary**: *** To engage with our diverse clientele, providing timely solutions, and cultivating positive relationships. With a focus on empathy and problem-solving, in making a difference to elevate customer satisfaction while enjoying a supportive work environment that fosters growth and success. **Responsibilities**: *** - To communicate with...

Job Description: 1. Helpdesk & Call Management: - Logging of issues and enquiries - Obtain relevant information from users (asking the right questions). - Use proper method to log down issue. - Analysis of issue to determine priority. 2. Troubleshooting: - Able to utilize technique/ method s (e.g., process of elimination) to solve the issue - Alert on...

Job Description: 1. Helpdesk & Call Management: - Logging of issues and enquiries - Obtain relevant information from users (asking the right questions). - Use proper method to log down issue. - Analysis of issue to determine priority. 2. Troubleshooting: - Able to utilize technique/ method s (e.g., process of elimination) to solve the issue - Alert on...

**Responsibilities: - ** - Provide VIP support. - Route problems to internal 2nd and 3rd level IT support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User account provisioning. - Use the Incident Management System to document and manage...

Job Description: 1. Helpdesk & Call Management: - Logging of issues and enquiries - Obtain relevant information from users (asking the right questions). - Use proper method to log down issue. - Analysis of issue to determine priority. 2. Troubleshooting: - Able to utilize technique/ method s (e.g., process of elimination) to solve the issue - Alert on...

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

**A. Role purpose** - Maintained all computers, servers and communication lines (internet) for Microlink Solutions Bhd and its subsidiaries companies. - Perform daily routine data backup on servers - Provide technical support for OS, D’base, Network and Software to internal users - Installation and configuration of new computers - Maintain office internet...

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “ _It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

Knowledge in OS, Server, Windows & Network Deployment & System Application's Installing and configuring software, hardware and networks. - Monitoring system performance and troubleshooting issue's - Ensuring security and efficiency of IT insfratructure - Knowledge of system security (e.g intrusion detection system) and data backup/ recovery - Strong...

**Duties & Responsibilities** - Conduct business process analysis and requirements gathering sessions with clients to understand their business needs and objectives. - Translate business requirements into functional specifications and design documents. - Collaborate with developers to implement customizations, integrations, and enhancements. - Perform system...

**Brief Job Summary**: The Order Processing Executive will execute Order Management functions for internal and external customers. The individual will work closely with business, distributors/end customers, internal customers, finance, and supply chain to ensure timely delivery of goods. Also, the individual will support business objectives; deliver high...

**Brief Job Summary**: The Order Processing Executive will execute Order Management functions for internal and external customers. The individual will work closely with business, distributors/end customers, internal customers, finance, and supply chain to ensure timely delivery of goods. Also, the individual will support business objectives; deliver high...

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

Your presales support responsibilities include explaining the features and benefits of the Hardware and Software solution; comparing it to those of a competitor's products; delivering product presentations to technical and management personnel and communicating with sales and product managers regarding customer needs. **Responsibilities**: Primary...

Responsibilities: - To ensure that all Directors’ Resolutions, minutes, statutory documents/forms are prepared in accordance with the Companies Act 2016 (“Act”) and the Listing Requirements of Bursa Malaysia Securities Berhad (“LR”) and announced to Bursa Malaysia Securities Berhad (“Bursa Securities”) and lodged to the Companies Commission of...

Responsibility & Requirements - Installing and maintaining Oracle database software. - Installing and maintaining Microsoft SQL Server database software. - Installing and maintaining IBM DB2 database software. - Installing and maintaining MySQL database software. - Installing and maintaining GaussDB database software. - Creating storage database structures...

Responsibility & Requirements - Installing and maintaining Oracle database software. - Installing and maintaining Microsoft SQL Server database software. - Installing and maintaining IBM DB2 database software. - Installing and maintaining MySQL database software. - Installing and maintaining GaussDB database software. - Creating storage database structures...

**Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...

**Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...