Restaurant Manager

4 weeks ago

Kuala Lumpur, Malaysia Hyatt Place Kuala Lumpur Bukit Jalil Full time

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Restaurant Manager is responsible to assist the F&B Manager in managing the assigned outlet as a successful independent profit centre, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet. The role is to generate revenue and profit for the restaurant through increasing customers via marketing, activities and promotions. The position leads the service associates to ensure restaurant service is consistent with the Hyatt brand which will in turn drive preference. As a leader you will show initiative and the ability to execute ideas and actions. The Hyatt Purpose of “We Care for People So They Can be Their Best” will be the fundamental guiding point for all your actions and decisions.

**Customer Service**
- Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and working with the guest throughout their stay.
- Assists with Host duties and operational needs in all areas
- Handles all guest inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeds the corporate target.

**Operational**
- Direct and supervise all aspects of restaurant operations, including but not limited to, dining room management, food preparation, service standards, and cleanliness.
- Implement and enforce standard operating procedures (SOPs) to ensure efficiency and consistency in service delivery.
- Monitor inventory levels and collaborate with procurement teams to ensure adequate supply of food and beverages.
- Supervises the Hosts of the hotel.
- Ensures that minimum brand standards have been implemented.
- Trains and coaches gallery host to carry out duties with brand standards.
- Works closely with the Hotel Manager and other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Maintains par stocks of all equipment and guest supplies as required.
- Warm welcome to all guests to Hyatt Place
- Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures
- Ensures the Front of House areas are well maintained and clean at all times.
- Clears and resets counters or tables at the end of each course.
- Fully conversant with all aspects of the Food and Beverage Computer Systems.
- Computes bill and accepts payment
- Performs the function of cashier as required.
- Verifies cash received and ensure the genuine money that has been collected.
- Verifies all credit cards presented by guest to ensure validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
- Have a thorough knowledge and understanding of all food and beverage items on the menu and have the ability to recommend Food and Beverage promotion and up sell alternatives.
- Conducts property tours for new hires and clients as necessary to assist the Sales department.
- Oversees group reservations to ensure that they are pre-assigned and pre-keyed.
- Walks through of public areas and kitchen with follow up report/checklist.
- Responsible for overseeing meeting room set up/tear down for internal and external clients.
- Responsible to make sure all equipment are working properly.
- Responds to the comments from the consumer and ensures that the relevant changes are implemented.
- Checks incoming food products and ensures that all food is in accordance with order sheets and receiving records
- Assists and monitor closely the requirements of food quality and order the food items at the right time
- Be familiar with all coffee, tea, beer, wine and distilled spirits knowledge and be capable to provide excellent beverage service to guests.
- Coordinates with Sales Department and follow up the food request and meeting room setup in BEO. makes sure Hosts to provide satisfied service to meeting planners and meeting guests.
- Control food costs through the proper management of food and drink inventories on daily basis and payroll expenses for both full time employees and part time casuals.

**Qualifications**:
Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management. Minimum 2 years work experience as Outlet / Restaurant Manager in a hotel or large restaurant with good standards.

  • Japanese Restaurant Marketing Manager

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sushi Hiro Japanese Restaurant Full time

    Sushi Hiro Japanese Restaurant is seeking a highly motivated and experienced Marketing Manager to join our team.About Sushi Hiro Japanese RestaurantWe are a reputable restaurant company based in Kuala Lumpur, Malaysia, dedicated to providing high-quality dining experiences for our customers.The RoleThe Marketing Manager will be responsible for:Developing and...

  • Restaurant Manager

    3 weeks ago

    Kuala Lumpur, Malaysia SHAKARIKI 432 RESTAURANT SDN BHD Full time

    Ensuring incoming staff complies with company policy - Training staff to follow restaurant procedures - Maintaining safety and food quality standards - Keeping customers happy and handling complaints - Organizing schedules and keeping track of employees’ hours - Ordering food, linens, gloves and other supplies while staying within budget limitations -...

  • Restaurant General Manager

    24 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Healy Macs Irish Bar & Restaurant Full time

    About the Role:We are seeking a highly motivated Restaurant General Manager to join our team at Healy Macs Irish Bar & Restaurant. As a key member of the leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of staff to achieve exceptional results.Main Responsibilities:Develop and implement...

  • Restaurant Marketing Strategist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sushi Hiro Japanese Restaurant Full time

    To ensure the success of Sushi Hiro Japanese Restaurant, we require a skilled Marketing Manager who can develop and implement effective marketing strategies.About UsSushi Hiro Japanese Restaurant is a reputable restaurant company based in Kuala Lumpur, Malaysia. Our mission is to provide exceptional dining experiences for our customers.The Job DescriptionThe...

  • Assistant Restaurant Manager

    1 week ago

    Kuala Lumpur, Malaysia COSMO RESTAURANT SDN BHD Full time

    * **Requirements**: - At least 1 Year(s) of working experience in the related field is required for this position. - Required language(s): Bahasa Malaysia, English - Dynamic personality with good communication ability - Willing to work long hours especially weekends and public holiday - Must willing to undergo 2 months' training at outstation - Must be...

  • Restaurant Captain

    2 weeks ago

    Kuala Lumpur, Malaysia Koryo Won Fusion Restaurant Sdn Bhd Full time

    Restaurant Captain (Location at Suria KLCC) - Responsible for implementing workflow procedures. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace. **Job Types**: Full-time, Permanent **Salary**: RM3,000.00 - RM5,000.00 per...

  • Restaurant Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Pustaka Maksima Sdn Bhd - Pasar Besar CM Full time

    We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as...

  • Restaurant Manager

    4 weeks ago

    Kuala Lumpur, Malaysia APVR Excellent (M) Sdn Bhd Full time

    Our client is in Franchise noodle shop (Japanese ramen) industry. They are looking for restaurant manager and they are located in Phnom Penh, Cambodia. **Benefits** 5-day week, accommodation, flight tickets, insurance, etc **Job Overview** **Key Responsibilities** **Daily Operations Management**: - Oversee daily restaurant operations to ensure smooth...

  • Restaurant Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Keen Relish Sdn Bhd Full time

    Position: Restaurant Manager Overview: As a Restaurant Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring customer satisfaction, managing the staff, and maintaining high standards of quality and service. You will play a crucial role in the success of the restaurant by implementing effective strategies and...

  • Restaurant Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

    As Restaurant Manager for a Mediterranean restaurant, you will be overseeing Nizza, Pool Bar and Cigar Lounge. Your role would be multifaceted, requiring strong leadership, organizational, and interpersonal skills to effectively manage all aspects of the business and create a positive dining experience for guests. - **Operations Management**: - _Overseeing...

  • Restaurant Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Wangsa Group Of Companies Full time

    **Restaurant Manager** **Job Types**:Permanent, Full-time **Location of restaurant**:Taman Melawati **Responsibilities**: - **Staff**:Hiring, training, and managing the restaurant team. - **Customer Service**:Ensuring customers are happy, dealing with any issues. - **Operations**: Running the day-to-day activities and keeping things organized. -...

  • Restaurant Manager Hoshino Coffee

    3 weeks ago

    Kuala Lumpur, Malaysia D&N Coffee and Restaurant Malaysia Sdn Bhd Full time

    **Job description** **Responsibility**: - Responsible for sales and profitability of the restaurant by providing the highest level of hospitality, food quality, outlet cleanliness and people management strategic. - Ensure smooth running of day-to-day operations in the restaurant i.e. sales, stock, people and customers. - In charge training and recruitment...

  • Assistant Restaurant Manager

    4 weeks ago

    Kuala Lumpur, Malaysia D&N Coffee and Restaurant Malaysia Sdn Bhd Full time

    **Responsibility**: - Responsible for sales and profitability of the restaurant by providing the highest level of hospitality, food quality, outlet cleanliness and people management strategic. - Ensure smooth running of day-to-day operations in the restaurant i.e. sales, stock, people and customers. - In charge training and recruitment process. - In charge...

  • Restaurant Manager

    3 weeks ago

    Kuala Lumpur, Malaysia PUSTAKA MAKSIMA SDN BHD Full time

    Responsibilities -Coordinate daily Front of the House and Back of the House restaurant operations -Deliver superior service and maximize customer satisfaction -Respond efficiently and accurately to customer complaints -Regularly review product quality and research new vendors -Organize and supervise shifts -Appraise staff performance and provide feedback to...

  • Restaurant Manager

    3 weeks ago

    Kuala Lumpur, Malaysia R E & S Enterprises (m) Sdn Bhd Full time

    **Responsibilities**: - To responsible for the daily operations of restaurant - Enforce standards and manage restaurant operating costs and profitability - Evaluate guest satisfaction and ensure continuous improvement of customers’ loyalty. - Review service processes and provide recommendations for service enhancement - To ensure compliance of SOPs,...

  • Restaurant Manager

    2 weeks ago

    Kuala Lumpur, Malaysia One Bowl Lamian Noodle Lanzhou China Full time

    Job Responsibilities - Overseeing the overall management of the dining establishment, strictly adhering to food safety protocols and industry regulations. - Managing the day-to-day operations of the restaurant, developing work schedules, and creating promotional strategies to achieve the store's revenue and profit targets, ensuring steady sales growth. -...

  • Restaurant Manager

    3 weeks ago

    Kuala Lumpur, Malaysia T.A.S LEISURE SDN BHD Full time

    A Restaurant Manager, or Restaurant General Manager, is responsible for overseeing the daily operations of a restaurant. Their duties include hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems. - Experienced in F&B - Have good interpersonal and communication skills - Have a strong...

  • Restaurant Manager

    2 weeks ago

    Kuala Lumpur, Malaysia TAMARIND RESTAURANTS SDN BHD Full time

    As the Restaurant Manager at Barra, you will play a crucial role in ensuring the smooth operation of the restaurant. You will be responsible for managing daily operations, maintaining high standards of service, and fostering a positive work environment. Your leadership will be key in delivering an exceptional dining experience to our guests. **JOB...

  • Restaurant Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Else Kuala Lumpur Full time

    **JOB ADVERTISEMENT- ELSE KUALA LUMPUR** **Job title**:_Restaurant Manager_ **Department**:_Yellow Fin Horse _ **Report to**: _Food and Beverage Director_ **About Us**: Locally-rooted but globally-connected, the ELSE brand is conceptualised as a modern day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture,...

  • Restaurant Manager

    6 days ago

    Kuala Lumpur, Malaysia JAFRAN EMPIRE SDN BHD Full time

    Restaurant managers are in charge of managing food and beverage operations in the kitchen and other food and beverage outlets or units in a hospitality establishment. RESTAURANT SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent