Remote Customer Service Assistant

2 weeks ago


Kuala Lumpur, Malaysia E&C Consulting Limited Full time

We are currently seeking a dedicated and detail-oriented Customer Service Virtual Assistant to join our team. As a Customer Service Virtual Assistant, you will be responsible for providing excellent customer support primarily through Facebook and WhatsApp channels.

**Responsibilities**:

- Handle customer inquiries and provide accurate and timely responses through Facebook and WhatsApp.
- Assist customers with product information, order tracking, returns, and other inquiries in a professional and friendly manner.
- Address customer concerns, troubleshoot issues, and provide appropriate solutions to ensure customer satisfaction.
- Maintain a high level of professionalism and empathy while communicating with customers.
- Document customer interactions and escalate complex issues to the appropriate teams when necessary.
- Stay up to date with product knowledge and company policies to effectively assist customers.
- Collaborate with team members to improve customer service processes and provide feedback for continuous improvement.
- Strive to achieve individual and team performance targets and key performance indicators (KPIs).

**Requirements**:

- Bachelors degree in any field
- Fluency in both written and spoken English and Cantonese.
- Proven experience in customer service or a similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to handle multiple inquiries and prioritize tasks effectively.
- Proficiency in using Facebook and WhatsApp for customer support.
- Ability to work independently and as part of a remote team.
- Flexibility to work in different shifts, including weekends or public holidays if required.
- Basic computer skills and familiarity with CRM software and ticketing systems is a plus.

**Perks**
- 100% work from home
- Mondays to Fridays (3pm to 11pm HKT (with occasional Weekend shift)
- Night differential bonus
- Opportunity to grow
- Entitled for HK public holidays + 10 days annual leaves
- MYR 3000 - MYR 4500 monthly
- Annual appraisal

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 2 years (required)

**Language**:

- Cantonese (required)
- Mandarin (preferred)



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