马来西亚马克西斯企业外拨客服代表(普

6 months ago

Subang Jaya, Malaysia REGENERATION RESOURCES Full time

工作描述

我们正在寻找一位充满动力和热情的人加入我们的团队，担任**企业外拨客服代表**。在这个角色中，你将成为我们企业客户的第一接触点，帮助他们解答疑问，并提供增强他们与马克西斯体验的解决方案。

职责
- 通过**外拨电话**与现有企业客户接触，了解他们的需求并提供适当的解决方案。
- 向企业客户**推广和销售**产品和服务，引导他们了解他们的选择，并帮助他们选择适合他们的套餐。
- 通过在我们的CRM系统中更新账户信息来**维护客户记录**。
- 通过澄清客户的投诉，确定问题的原因，选择并解释解决问题的最佳方案，并跟进以确保解决问题，来**解决产品或服务问题**。
- **达到个人/团队销售目标**和电话处理配额。

要求
- 具有客户支持经验或客户服务代表经验。
- 强大的电话接触处理技巧和主动倾听。
- 熟悉CRM系统和实践。
- 优秀的沟通和演示技巧。
- 能够多任务处理，优先处理和有效管理时间。
- 高中文凭或同等学历；优先考虑大学学位。

**Description**

Maxis Enterprise, a leading telecommunications company, is seeking a dedicated and highly motivated individual to join our team as an Outbound Customer Service Representative. As a Mandarin speaker, you will play a crucial role in providing exceptional service to our Mandarin-speaking customers. Working in a fast-paced and dynamic environment, you will have the opportunity to develop your communication and problem-solving skills, while making a positive impact on our customers' experience.

**Responsibilities**
- Conduct outbound calls to existing customers to provide support, offer assistance, and resolve any issues they may have
- Deliver excellent customer service by actively listening to customers, identifying their needs, and providing appropriate solutions
- Build and maintain strong customer relationships by ensuring their satisfaction and addressing any concerns effectively
- Keep accurate records of all interactions and customer feedback in the company's database
- Collaborate with other departments, such as Sales and Technical Support, to ensure the best possible customer experience
- Meet or exceed monthly performance targets for customer satisfaction, call volume, and other key metrics

**Requirements**:

- Fluent in Mandarin and English, with excellent verbal and written communication skills in both languages
- Proven experience in a customer service or call center role, preferably in the telecommunications industry
- Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues
- Exceptional listening skills and the ability to empathize with customers
- A friendly and positive attitude, with a passion for delivering outstanding customer service
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Proficiency in using customer service software, databases, and other relevant tools

Pay: RM1,800.00 - RM3,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Commission pay

**Language**:

- Mandarin (required)
- English (required)
- Bahasa Malaysia (required)

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