Maxis Enterprise Outbound Customer Service

6 months ago


Subang Jaya, Malaysia REGENERATION RESOURCES Full time

Key Responsibilities:

- Conduct outbound calls to existing and potential enterprise customers
- Promote Maxis Enterprise products and services
- Provide detailed information about our offerings and answer customer inquiries
- Identify upselling and cross-selling opportunities
- Handle customer complaints and resolve issues efficiently
- Maintain accurate records of all customer interactions
- Meet and exceed sales targets and performance metrics
- Collaborate with other departments to improve customer experience
- Stay updated on Maxis Enterprise products, services, and policies

**Requirements**:

- Fluency in Mandarin and English (both written and spoken)
- Excellent communication and interpersonal skills
- Strong sales and negotiation abilities
- Customer-oriented mindset with a passion for delivering exceptional service
- Proficiency in Microsoft Office and CRM software
- Bachelor's degree in Business, Communications, or related field preferred
- Previous experience in outbound sales or customer service is a plus
- Ability to work in a fast-paced environment and handle multiple tasks

Chinese Version:
职位描述: 我们正在寻找一位积极进取、普通话流利的外呼客户服务代表加入我们的Maxis Enterprise团队。理想的候选人将负责主动联系我们的企业客户,推广我们的产品和服务,并确保客户满意度。

主要职责:
- 向现有和潜在的企业客户进行外呼
- 推广Maxis Enterprise的产品和服务
- 提供有关我们产品的详细信息并回答客户询问
- 识别追加销售和交叉销售机会
- 处理客户投诉并高效解决问题
- 准确记录所有客户互动
- 达到并超越销售目标和绩效指标
- 与其他部门合作以改善客户体验
- 及时了解Maxis Enterprise的产品、服务和政策更新

要求:
- 普通话和英语流利(书面和口语)
- 出色的沟通和人际交往能力
- 强大的销售和谈判能力
- 以客户为导向的思维,热衷于提供卓越服务
- 熟练使用Microsoft Office和CRM软件
- 最好拥有商业、传播或相关领域的学士学位
- 有外呼销售或客户服务经验者优先
- 能够在快节奏的环境中工作并处理多项任务

Pay: RM1,800.00 - RM3,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Commission pay

**Language**:

- English (required)
- Bahasa Malaysia (required)



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