Maxis Enterprise Outbound Customer Service
6 months ago
**Join our dynamic team and build rewarding relationships with our valued business customers**
**About the Role**
Maxis Enterprise is searching for a passionate and driven Mandarin-speaking Outbound Customer Service Representative to join our team. In this role, you will play a vital part in delivering exceptional service and support to our business customers. You will proactively reach out to build strong relationships, address inquiries, and provide solutions to ensure their satisfaction.
**Responsibilities**:
- Conduct outbound calls to business customers to establish rapport, offer assistance, and address any questions or concerns they may have.
- Engage with customers in a friendly, professional, and helpful manner, prioritizing a positive customer experience.
- Actively listen and demonstrate empathy to understand customer needs and recommend effective solutions.
- Collaborate effectively with team members to achieve and exceed performance targets while maintaining exceptional service quality.
- Accurately document customer interactions in the CRM system and follow up as necessary to ensure customer satisfaction.
- Stay up-to-date on product knowledge and company policies to provide accurate and helpful information to customers.
**Qualifications**:
- Excellent communication skills in Mandarin, both verbal and written, with a strong focus on customer satisfaction.
- The ability to multitask, prioritize effectively, and work efficiently in a fast-paced environment.
- Strong problem-solving skills and the ability to handle challenging customer situations with tact and diplomacy.
**Benefits**:
- Competitive salary and benefits package (RM1,600 - RM2,500 per month)
- Cell phone reimbursement
- Health insurance
- Maternity/parental leave
- Opportunities for professional development and career advancement
**Work Schedule**:
- Full-time, Day Shift
**We are looking for a Mandarin-speaking individual who is passionate about customer service and thrives in a dynamic environment. If you are a highly motivated and results-oriented team player, we encourage you to apply**
**关于职位**
Maxis Enterprise 正在寻找一位充满热诚和上进心的普通话客户服务代表加入我们的团队。在这个职位上,您将扮演重要角色,为我们的商務客户提供卓越的服务和支持。您将主动联系客户建立牢固的关系、解决查询并提供解决方案,以确保他们的满意度。
**职责**
- 拨打外线电话给商務客户以建立融洽关系、提供协助并解决他们可能遇到的任何问题或疑虑。
- 以友善、专业和乐于助人的态度与客户互动,优先考虑积极的客户体验。
- 积极聆听并展现同理心,了解客户需求并推荐有效的解决方案。
- 与团队成员有效合作,实现并超越绩效目标,同时保持卓越的服务质量。
- 在客户关系管理系统中准确记录客户互动并根据需要进行跟进,以确保客户满意。
- 不断更新产品知识和公司政策,以便向客户提供准确和有用的信息。
**任职资格**
- 优先考虑拥有客户服务或呼叫中心环境工作经验的候选人 ( 但并非强制性 )。我们欢迎具有积极态度和愿意学习的候选人!
- 普通话的卓越沟通技巧,包括口头和书面沟通,并强烈关注客户满意度。
- 能够同时处理多项任务、有效地确定优先级并在快节奏的环境下高效工作。
- 强大的问题解决能力以及能够巧妙和外交地处理具有挑战性的客户情况。
- 熟练使用计算机系统和软件应用程序进行数据输入和客户信息管理。
Pay: RM1,800.00 - RM3,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Language**:
- Mandarin (required)
- English (required)
- Baha Melayu (required)
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