Maxis Enterprise Outbound Customer Service
6 months ago
**Do you thrive on building relationships and exceeding customer expectations? Are you passionate about providing exceptional service? If so, then a career as a Maxis Enterprise Outbound Customer Service Representative might be the perfect fit for you**
**About Maxis Enterprise**
Maxis Enterprise is a leading telecommunications provider dedicated to empowering businesses with innovative solutions. We're looking for a motivated and customer-centric individual to join our team and play a key role in delivering unparalleled service and support to our valued enterprise clients.
**Responsibilities**:
- Conduct outbound calls to business customers to proactively address their needs, answer inquiries, and offer solutions.
- Build and maintain strong, long-lasting relationships with clients through regular communication and exceptional service.
- Actively listen to customer concerns, identify their needs, and provide effective solutions that align with their business goals.
- Proactively introduce and recommend relevant Maxis Enterprise products and services to enhance customer experience and drive sales growth.
- Document customer interactions accurately in the CRM system and follow up as necessary to ensure satisfaction.
- Stay up-to-date on Maxis Enterprise product offerings, features, and promotions to provide accurate and insightful information to customers.
- Collaborate effectively with internal teams, such as sales and technical support, to resolve customer issues and deliver a seamless experience.
- Meet and exceed performance targets set for calls, customer satisfaction, and sales conversions.
**Requirements**:
- Excellent communication and interpersonal skills, with a focus on active listening, clear communication, and building rapport.
- Strong problem-solving skills and the ability to handle challenging situations with tact and professionalism.
- Proficiency in using computer systems and CRM software for data entry and customer information management.
- Ability to multi-task, prioritize tasks effectively, and work efficiently in a fast-paced environment.
- A genuine passion for providing exceptional customer service and exceeding expectations.
- High school diploma or equivalent (Bachelor's degree a plus).
Pay: RM1,661.90 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Language**:
- English (required)
- Bahasa Melayu (required)
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