Maxis Enterprise Outbound Customer Service
6 months ago
Key Responsibilities:
- Conduct outbound calls to enterprise clients to follow up on service installations, resolve issues, and gather feedback
- Proactively reach out to clients to introduce new products, services, and promotions relevant to their business needs
- Manage a portfolio of assigned enterprise accounts, ensuring regular contact and high levels of customer satisfaction
- Identify upselling and cross-selling opportunities within existing client base
- Handle client inquiries and complaints professionally, ensuring timely resolution
- Collaborate with internal teams (sales, technical support, billing) to address complex client issues
- Maintain accurate records of all client interactions in the company's CRM system
- Achieve monthly targets for client outreach, issue resolution, and sales leads
- Stay updated on Maxis' enterprise products, services, and industry trends
- Participate in team meetings and training sessions to enhance skills and knowledge
Required Qualifications:
- Bachelor's degree in Business, Communications, or related field
- Minimum 2 years of experience in customer service, preferably in the telecommunications industry
- Excellent verbal and written communication skills in English and Bahasa Malaysia (additional languages are a plus)
- Strong interpersonal skills with the ability to build rapport with corporate clients
- Proficiency in MS Office suite and experience with CRM systems
- Basic understanding of telecommunications products and services
Pay: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
**Language**:
- English (required)
- Bahasa Malaysia (required)
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