Maxis Consumer Outbound Customer Service

6 months ago


Subang Jaya, Malaysia REGENERATION RESOURCES Full time

We are seeking highly motivated and customer-centric individuals to join our Outbound Customer Service team. As a Consumer Outbound Customer Service Representative, you will play a crucial role in proactively reaching out to Maxis customers to understand their needs, resolve any issues, and enhance their overall service experience.

**Key Responsibilities**:

- Proactively call customers to inquire about their account status, service usage, and satisfaction levels
- Provide clear and accurate information about Maxis products, services, and promotions
- Identify customer needs and recommend appropriate solutions or products
- Resolve customer queries and complaints efficiently and effectively
- Build strong relationships with customers by demonstrating empathy, active listening, and problem-solving skills
- Collect and escalate customer feedback to the relevant teams for continuous improvement
- Adhere to strict quality and performance standards, including call handling time and customer satisfaction ratings

**Qualifications and Skills**:

- SPM certification or equivalent
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Proficiency in Microsoft Office Suite
- Strong customer service orientation with a proven track record of resolving customer issues effectively
- Ability to handle multiple tasks simultaneously and work under pressure
- Detail-oriented and analytical with strong problem-solving skills
- Pleasant and approachable personality with a positive attitude
- Willingness to work flexible hours, including weekends and public holidays

**Salary**: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Commission pay

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)
- Bahasa Melayu (required)



  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Are you passionate about providing exceptional customer service and enjoy connecting with people? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a difference? If so, we have the perfect opportunity for you to shine as a Maxis Consumer Outbound Customer Service Representative! What you'll do: - Make outbound...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    **Do you thrive on building relationships and exceeding targets? Are you passionate about providing exceptional customer service? If so, then a career as a Maxis Consumer Outbound Customer Service Representative could be the perfect fit for you!** In this dynamic role, you'll play a key part in driving sales and enhancing the customer experience for Maxis,...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Are you a fluent Mandarin speaker with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we have the perfect opportunity for you! As a Maxis Consumer Outbound Customer Service Representative, you will be responsible for engaging with our valued customers in the...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Are you ready to unleash your potential in a dynamic and fast-paced environment? Do you speak Mandarin fluently and have a passion for customer service? Look no further! Join our team as a Maxis Consumer Outbound Customer Service Representative and pave the way for exceptional customer experiences! As an Outbound Customer Service Representative at Maxis,...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Job Description: We are currently seeking a highly motivated and customer-focused individual to join our team as a Maxis Consumer Outbound Customer Service Representative. In this role, you will primarily be responsible for providing exceptional customer service support to Mandarin-speaking customers in an outbound call center environment. Your main goal...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Job Summary: We are seeking a dynamic and passionate Mandarin-speaking customer service representative to join our Maxis Consumer Outbound team. As a key member of our team, you will provide exceptional customer service to our valued clients, handling queries and concerns with professionalism and empathy. **Responsibilities**: - Handle outbound customer...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Are you fluent in Mandarin and passionate about delivering exceptional customer service? Join our team as a Maxis Consumer Outbound Customer Service Representative and play a vital role in providing excellent support to our Mandarin-speaking customers. We're looking for driven individuals who can connect with customers, understand their needs, and deliver...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Are you a dynamic and results-driven individual who is looking for an exciting opportunity in sales with one of Malaysia's leading telecommunications companies? We are seeking a talented Mandarin-speaking Outbound Sales Representative to join our Maxis Consumer team. **Responsibilities**: 1. Conduct outbound sales calls to prospective customers in Mandarin...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    We are seeking a highly motivated and customer-focused individual to join our Maxis Consumer Outbound Customer Service team. As a representative, you will be responsible for providing exceptional customer service to our valued clients. This is an excellent opportunity to work with a dynamic team and grow your career in the fast-paced telecommunications...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    **We are looking for passionate and enthusiastic Mandarin speakers to join our Maxis Consumer Outbound Customer Service team!** **About the Role** In this role, you will be responsible for proactively reaching out to Maxis customers to provide exceptional customer service. You will play a key role in driving customer satisfaction and loyalty by resolving...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    We are seeking highly motivated and customer-centric individuals to join our Outbound Customer Service team. As a Consumer Outbound Customer Service Representative (Mandarin Speaking), you will play a crucial role in proactively reaching out to Maxis customers who prefer to communicate in Mandarin to understand their needs, resolve any issues, and enhance...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Job Description: We are currently seeking an energetic and customer-focused individual to join our team as a Maxis Consumer Outbound Customer Service (Mandarin Speaker). In this role, you will be responsible for making outbound calls to our Mandarin-speaking customers, assisting them with any inquiries or issues they may have, and providing exceptional...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Key Responsibilities: - Make outbound calls to existing and potential customers to promote Maxis products and services - Provide information about new offers, upgrades, and loyalty programs - Handle customer inquiries and resolve issues efficiently - Upsell and cross-sell products and services to meet sales targets - Update customer information in the...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Job Summary: The Maxis Enterprise Outbound Sales Representative plays a crucial role in driving sales for the company by proactively reaching out to potential clients to promote Maxis Enterprise solutions. The primary responsibility of the role is to generate leads, handle outbound sales calls, and close deals with new business prospects. This position...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    **Do you have a passion for sales and building relationships? Are you a clear communicator with a drive to exceed targets? If so, then a career as a Maxis Consumer Telemarketer could be the perfect fit for you!** In this exciting role, you'll play a key part in driving sales for Maxis, Malaysia's leading communications provider. You'll be responsible for...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Are you a **people person** with a passion for providing **exceptional customer service**? Do you thrive in a **fast-paced and dynamic work environment**? If so, we have an exciting opportunity for you! **Role Overview**: As a **Maxis Enterprise Outbound Customer Service Representative**, you’ll play a pivotal role in ensuring our enterprise clients...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    **Do you thrive on building relationships and exceeding customer expectations? Are you passionate about providing exceptional service? If so, then a career as a Maxis Enterprise Outbound Customer Service Representative might be the perfect fit for you!** **About Maxis Enterprise** Maxis Enterprise is a leading telecommunications provider dedicated to...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Maxis Enterprise is seeking a dynamic and enthusiastic Outbound Customer Service Representative (Mandarin Speaking) to join our growing team in providing exceptional service to our valued customers. If you have a passion for delivering outstanding customer experiences and are fluent in Mandarin, then this role is perfect for you! As an Outbound Customer...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    We are seeking highly motivated and customer-centric individuals to join our Enterprise Outbound Customer Service team. As an Enterprise Outbound Customer Service Representative, you will play a crucial role in proactively reaching out to Maxis Enterprise customers to understand their needs, resolve any issues, and enhance their overall service...


  • Subang Jaya, Malaysia REGENERATION RESOURCES Full time

    Position Overview: We are seeking a highly motivated and customer-oriented individual to join our team as an Outbound Customer Service Representative at Maxis. This position requires fluency in Mandarin language skills to cater to our Mandarin-speaking customer base. As an Outbound Customer Service Representative, you will play a crucial role in providing...