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Maxis Consumer Outbound Customer Service
2 days ago
We are seeking highly motivated and customer-centric individuals to join our Outbound Customer Service team. As a Consumer Outbound Customer Service Representative, you will play a crucial role in proactively reaching out to Maxis customers to understand their needs, resolve any issues, and enhance their overall service experience.
**Key Responsibilities**:
- Proactively call customers to inquire about their account status, service usage, and satisfaction levels
- Provide clear and accurate information about Maxis products, services, and promotions
- Identify customer needs and recommend appropriate solutions or products
- Resolve customer queries and complaints efficiently and effectively
- Build strong relationships with customers by demonstrating empathy, active listening, and problem-solving skills
- Collect and escalate customer feedback to the relevant teams for continuous improvement
- Adhere to strict quality and performance standards, including call handling time and customer satisfaction ratings
**Qualifications and Skills**:
- SPM certification or equivalent
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Proficiency in Microsoft Office Suite
- Strong customer service orientation with a proven track record of resolving customer issues effectively
- Ability to handle multiple tasks simultaneously and work under pressure
- Detail-oriented and analytical with strong problem-solving skills
- Pleasant and approachable personality with a positive attitude
- Willingness to work flexible hours, including weekends and public holidays
**Salary**: RM1,800.00 - RM2,300.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
- Bahasa Melayu (required)
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