Maxis Consumer Outbound Customer Service
6 months ago
**We are looking for passionate and enthusiastic Mandarin speakers to join our Maxis Consumer Outbound Customer Service team**
**About the Role**
In this role, you will be responsible for proactively reaching out to Maxis customers to provide exceptional customer service. You will play a key role in driving customer satisfaction and loyalty by resolving inquiries, offering solutions, and exceeding customer expectations.
**Responsibilities**
- Conduct outbound calls to Maxis customers for various purposes, such as:
- Account management and billing inquiries
- Product and service promotions
- Customer satisfaction surveys
- Win-back campaigns
- Provide clear and concise information to customers regarding Maxis products and services
- Effectively resolve customer inquiries and complaints in a timely and professional manner
- Upsell and cross-sell relevant Maxis products and services to meet customer needs
- Build rapport and develop positive relationships with customers
- Adhere to all company policies and procedures
**Requirements**:
- Minimum SPM qualification (or equivalent)
- Excellent verbal and written communication skills in Mandarin and English
- Strong interpersonal and relationship-building skills
- Ability to work independently and as part of a team
- Positive and enthusiastic attitude
- A genuine passion for providing exceptional customer service
**如何加入我们成为 Maxis 的客服人员?**
我们正在寻找充满热诚和干劲的伙伴加入我们的 Maxis 用户服务团队!
**职位详情**
在这个职位中,您将负责主动致电 Maxis 客户,为他们提供卓越的客户服务和支持。您将成为 Maxis 的代言人,建立积极的客户关系并确保客户满意度。
**职责**
- 出于各种目的致电 Maxis 客户,包括:
- 账户验证和更新
- 套餐信息和推荐
- 挽留和忠诚度计划
- 反馈和满意度调查
- 用普通话清晰简洁地提供有关 Maxis 产品和服务的信息
- 有效地排除客户问题并找到解决方案
- 向上销售和交叉销售相关的 Maxis 产品和服务以满足客户需求
- 实现既定的销售目标和绩效指标
- 准确维护客户记录并有效记录互动
- 将复杂问题升级到适当的团队
**任职资格**
- 最低需持有 SPM 文凭(或同等学历),并具有 Bahasa Malaysia 和华文贷学分
- 普通话和英语的出色沟通和人际交往能力
- 通过电话与客户建立融洽关系并建立信任的强大能力
- 强大的解决问题和创造性思维能力
- 能够独立工作并按时完成任务
- 积极乐观的态度
- 熟练使用 Microsoft Office 办公软件
**加分因素**
- 客户服务或销售经验
- 对电信行业的了解
- 双语或三语(英语、普通话和 Bahasa Malaysia)
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
**Education**:
- STM/STPM (preferred)
**Language**:
- Mandarin (required)
- English (required)
- Bahasa Melayu (required)
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