Maxis Consumer Outbound Customer Service
5 months ago
Are you fluent in Mandarin and passionate about delivering exceptional customer service? Join our team as a Maxis Consumer Outbound Customer Service Representative and play a vital role in providing excellent support to our Mandarin-speaking customers. We're looking for driven individuals who can connect with customers, understand their needs, and deliver outstanding service every step of the way.
**Responsibilities**:
2. Understand and address customer inquiries, concerns, and service requests promptly and professionally.
3. Upsell and cross-sell Maxis products and services to maximize customer value.
4. Maintain accurate and up-to-date customer records using our CRM (Customer Relationship Management) system.
5. Collaborate with internal teams to resolve complex customer issues and provide timely updates to customers.
6. Meet and exceed individual and team targets for call quality, customer satisfaction, and sales goals.
7. Identify opportunities for process improvement and propose innovative solutions to enhance customer experience.
**Requirements**:
1. Fluency in Mandarin is a must, along with proficiency in English to ensure effective communication and documentation.
2. Proven experience in outbound customer service, telesales, or related role is preferred.
3. Excellent interpersonal skills with the ability to build rapport and engage customers over the phone.
4. Strong problem-solving abilities to quickly resolve customer issues and provide satisfactory solutions.
5. Results-oriented mindset with a track record of meeting or exceeding targets.
6. Familiarity with CRM systems and basic computer proficiency.
7. Flexibility to work in rotating shifts and weekends, as per business requirements.
8. Possess a positive attitude, high level of energy, and willingness to go the extra mile to delight our customers.
**Benefits**:
1. Competitive salary package, including performance-based incentives and bonuses.
2. Attractive medical and insurance coverage.
3. Continuous learning opportunities and professional development programs.
4. Exciting and inclusive work environment.
5. Opportunity to grow within the organization and advance your career in customer service.
**Benefits**:
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Ongoing training and professional development opportunities.
- Collaborative and inclusive work culture.
- Opportunities for career advancement within a leading telecommunications company.
**Salary**: RM1,700.00 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Commission pay
**Language**:
- Mandarin (required)
Ability to Relocate:
- Subang Jaya: Relocate before starting work (required)
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