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Senior Application Analyst

2 months ago

Subang Jaya, Selangor, Malaysia Hitachi Vantara Corporation Full time

About the Role

The Senior Application Analyst is a critical member of our team, responsible for ensuring the availability and functionality of Hitachi Energy Applications for our clients, global account teams, and support teams.

Key Responsibilities

  1. Maintain the availability and functionality of Hitachi Energy Applications within agreed Service Level Agreements (SLAs) and create ad hoc formal reports for both internal and external audiences to provide insights into application performance.
  2. Act as a crucial technical contact for clients and manage contractual SLAs, ensuring strong client relationships and service level adherence and address complex application issues by conducting thorough root cause analysis and developing effective solutions.
  3. Manage Incidents and Service Requests within your purview, from initiation to resolution, offering Level 2 and Level 3 support for Applications, handling complex technical issues, being the go-to point for resolving significant application problems, ensuring minimal disruption, and conducting fault analysis and debugging to resolve complex issues.
  4. Continuously monitor applications, optimize databases, and fine-tune performance, strictly following change management control procedures and gaining approval before making changes.
  5. Provide mentorship and training to junior team members for skill development and identify root causes of Incidents and proactively implement solutions for improvement.
  6. Adapt Cloud Services to meet client-specific requirements as part of the Transition team.
  7. Embody Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for your colleagues and the business.

Requirements

  1. A degree in Information Technology, Business, or Commerce, with a focus on Application Architecture or IT Systems, or equivalent industry experience.
  2. Possession of ITIL Certification at the Foundation level.
  3. Minimum 5 years of experience in supporting specialist mining applications in large enterprises.
  4. Exceptional proficiency in Windows or Unix system administration and strong knowledge of Database fundamentals.
  5. Proficiency in Enterprise Application and Distributed Applications Architecture. Ability to work with formal support documentation, including user requirements, technical specifications, and user guides.
  6. Ability to analyze log or error code to identify the type of issue and provide resolution to the customer. Skilled in statistical analysis and problem-solving with extensive experience in batch performance tuning, bug fixing, and code improvement.
  7. Profound understanding of the ITIL framework and mature change management processes, with a commitment to ITIL quality management principles.
  8. Proven track record in information technology service delivery, a fundamental grasp of IT architecture, covering infrastructure and applications, and a results-driven orientation dedicated to delivering excellent customer service.
  9. Deep knowledge and expertise in programming and scripting languages, primarily in Groovy Scripting, Jasper reports, Smart Excel, and SQL scripting. Other programming and scripting languages include COBOL, Java, RDL, Shell scripting, VBA-style scripting, and Smart Excel.
  10. Proficiency in understanding and explaining technical issues to non-technical staff. Effective multitasking skills, capable of managing multiple priorities and projects.
  11. Skill in planning activities and meeting deadlines, with the ability to work efficiently under time-critical situations.
  12. Excellent written and oral communication abilities.