Centre Excellence Director

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aureus Group Pte. Ltd. Full time

Join us as a Centre Manager at Aureus Group Pte. Ltd. and contribute to our mission of delivering transformative musical experiences.

Centre Manager Role

We are seeking an experienced Centre Manager who can drive business growth, enhance customer satisfaction, and improve employee satisfaction within assigned centres. This mid-senior level role offers opportunities for career advancement and professional growth.

Key Responsibilities:

  1. Sales and Growth- Achieve monthly lead generation, sales/enrolments, and conversion targets, ensuring team members meet their individual targets through effective mentoring.
  2. Performance Enhancement and Feedback- Regularly evaluate front desk team performance, providing feedback on service excellence, customer communication, sales proficiency, and positive experiences.
  3. Centre Experience- Oversee logistical and facilities maintenance operations to deliver a seamless working environment, comparable to a 5-star hotel experience.
  4. Workplace Culture and Etiquette- Foster a positive work environment aligned with company values, addressing challenges and organizing staff welfare events to achieve an employee satisfaction index score.
  5. Customer Relationship Management- Ensure customer retention by promoting problem-solving skills and upholding high service standards among team members.
  6. Communication and Transparency- Ensure consistent communications across all channels, proactively addressing issues or potential concerns with the management team.
  7. Aureus Curriculum System- Ensure full adoption and attainment of set goals for the Enigma system, adhering to all directives.
  8. Documentation and Reporting- Track and report team evaluations, development, and improvement plans.
  9. Ad-Hoc- Complete additional duties assigned by the Management.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time

    Job Description:The Centre Director is responsible for the overall business operations, academic programme, and management of the language centre. This role entails developing and conducting the academic programme in accordance with ELS Language Centres' standardised curriculum.Responsibilities:Developing and conducting the academic programme.Hiring,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time

    Management - Schools (Education & Training)Full timeThe Centre Director is responsible for the overall business operations, academic programme, and management of the language centre.Job DutiesEntrepreneurial orientation: Responsible for overall budget ownership.Proactively report P&L status against financial objectives and identify anomalies.Develop and meet...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Crypto Full time

    About UsCrypto.com is a world-leading cryptocurrency platform, committed to creating a fairer and more equitable digital ecosystem. Our vision is to make cryptocurrency accessible to everyone, everywhere.Job DescriptionWe are looking for an experienced Operational Excellence Director to join our team. As an Operational Excellence Director, you will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full time

    Job SummaryThe Director of Sales Excellence is responsible for the ideation and thinking of distribution strategic objectives to achieve business objective delivery.This role involves ensuring the Sales function meets all internal and external governance and regulatory requirements, with a robust first line of defense that demonstrates effective controls and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia KL Fertility & Gynaecology Centre Full time

    KL Fertility & Gynaecology Centre has been a leading fertility specialist for over two decades, helping countless couples achieve their dream of starting a family. We are now part of Australia's renowned Monash IVF group, bringing the latest technology and expertise to our centre.Our Team:We are a dynamic team of healthcare professionals committed to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.Director of F&B Operations - Hyatt Centric City Centre Kuala LumpurThe first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city's rich tin-mining history, with a deep appreciation of the local...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Twin Towers Medical Centre Full time

    About Us:Twin Towers Medical Centre KLCC Sdn Bhd is a reputable healthcare provider in Kuala Lumpur, committed to delivering high-quality patient care. We are seeking a skilled and compassionate Nursing Care Specialist to join our team.Responsibilities Include:Providing comprehensive and personalized patient careAssisting the medical officer in carrying out...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.Director of F&B Operations - Hyatt Centric City Centre Kuala LumpurHyatt Centric City Centre Kuala LumpurFood and BeverageDepartment Head/ManagerFull-timeLocalSummarySummaryThe first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cutie Cottage Baby & Childcare Full time

    Centre Manager Job DescriptionThis is a senior role within our childcare centre, requiring a highly skilled and experienced individual to lead our team.The successful candidate will be responsible for establishing a positive and supportive team culture, developing and implementing effective strategies to engage with parents and caregivers.They will build...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time

    Your RoleYou will be part of our Customer Experience & Quality Assurance team, reporting directly to the Associate Director of Excellence – Customer Experience & Quality Assurance. As a key member of the team, you will play a critical role in driving continuous improvement processes and ensuring quality standards are consistently met.The ideal candidate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full time

    Job Overview:The Regional HR Excellence Director will lead and oversee all aspects of HR Excellence within People Services HR APAC, focusing on the support for developing and implementing HR strategies, policies, and practices that drive service excellence and support the achievement of the organization vision and mission.Work closely with senior leadership...

  • Training Manager

    22 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur Convention Centre Full time

    To ensure employee training and development management is carried out effectively.Responsible for managing the activities and operations related to employee training and development services including the planning and coordination of identifying competence development methods, training needs determination, development of training programmes and/or other...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UCSI Schools Group Full time

    Job Overview:The Director of Recruitment Excellence will lead the development and implementation of comprehensive recruitment strategies to support the growth and success of UCSI Schools Group.This role requires a strong understanding of organisational needs and market trends to design and execute innovative recruitment solutions.Key Responsibilities:Design...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Alba Dental Clinic Full time

    Job DescriptionJob SummaryWe are seeking a dynamic and driven leader to join our team as a Customer Service & Operations Manager. This role requires a strong leader to oversee customer service and operations processes.Key ResponsibilitiesLead & Develop the Customer Service Team – Oversee the contact centre team to ensure outstanding service and seamless...


  • Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    We are looking for an experienced professional to manage our Flagship Premier Private Client Centre's day-to-day operations.Key ResponsibilitiesLead centre operations, prioritizing exceptional customer service and staff performance.Manage inventory, operational planning, and scheduling for meetings, events, and dining services.Collaborate with internal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur Convention Centre Full time

    Job SummaryThe Kuala Lumpur Convention Centre is seeking a skilled Training Manager to lead the development and implementation of employee training and development management services.Main Responsibilities:Develop and manage training programs to meet business objectives.Collaborate with the Director of Human Resource to plan and execute knowledge management...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur Convention Centre Full time

    Job DescriptionThe Kuala Lumpur Convention Centre is seeking a highly skilled Training Manager to oversee the development and implementation of employee training and development management services.Key Responsibilities:Develop and implement training programs to enhance employee competence and meet business objectives.Collaborate with the Director of Human...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    We are looking for a seasoned Operational Director - Service Excellence to join our team at Trip.com Group. In this role, you will be responsible for developing and implementing strategies to improve service quality and efficiency.About Us:We have a strong focus on delivering exceptional customer experiences and strive to continuously improve our services....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    About UsHyatt Hotels Corporation is a world-renowned hospitality company that operates over 875 properties across 69 countries. Our mission is to care for people so they can be their best.In this role, you will join our team at Hyatt Centric City Centre Kuala Lumpur, where you will be part of a vibrant community that values innovation, diversity, and...

  • Team Director

    7 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

    About the TeamOur team is dedicated to providing exceptional customer experiences and driving business results. As a Team Director, you'll be responsible for leading and motivating a team of consultants to achieve high performance standards.The ideal candidate will have a strong background in coaching, counseling, and motivating customer service teams in a...