Centre Excellence Director
4 days ago
Join us as a Centre Manager at Aureus Group Pte. Ltd. and contribute to our mission of delivering transformative musical experiences.
Centre Manager RoleWe are seeking an experienced Centre Manager who can drive business growth, enhance customer satisfaction, and improve employee satisfaction within assigned centres. This mid-senior level role offers opportunities for career advancement and professional growth.
Key Responsibilities:
- Sales and Growth- Achieve monthly lead generation, sales/enrolments, and conversion targets, ensuring team members meet their individual targets through effective mentoring.
- Performance Enhancement and Feedback- Regularly evaluate front desk team performance, providing feedback on service excellence, customer communication, sales proficiency, and positive experiences.
- Centre Experience- Oversee logistical and facilities maintenance operations to deliver a seamless working environment, comparable to a 5-star hotel experience.
- Workplace Culture and Etiquette- Foster a positive work environment aligned with company values, addressing challenges and organizing staff welfare events to achieve an employee satisfaction index score.
- Customer Relationship Management- Ensure customer retention by promoting problem-solving skills and upholding high service standards among team members.
- Communication and Transparency- Ensure consistent communications across all channels, proactively addressing issues or potential concerns with the management team.
- Aureus Curriculum System- Ensure full adoption and attainment of set goals for the Enigma system, adhering to all directives.
- Documentation and Reporting- Track and report team evaluations, development, and improvement plans.
- Ad-Hoc- Complete additional duties assigned by the Management.
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