Client Service Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HH Global Full time

We are seeking a highly skilled Account Manager to join our team at HH Global.

The ideal candidate will have experience in account management, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).

About the role

This is an exciting opportunity to join a dynamic team and contribute to the success of our clients.

As an Account Manager, you will be responsible for delivering exceptional client service through excellent customer service and product delivery.

Responsibilities
  • Provide technical input and advice on print projects as required.
  • Take briefs from the client including full specification details and deadline dates and manage from start to finish.
  • Suggest alternative options and innovations where possible.
  • Produce detailed specifications for internal and external clients based on client knowledge.
  • Brief suppliers on client requirements.
  • Deliver a high level of customer service.
  • Monitor projects to ensure they are delivered to specification and on time.
  • Ensure activity is recorded using the designated company tools.
  • Maintain a full understanding of the broad range of HH Global's services and work closely with internal departments.
  • Implement new methods and procedures as required.
  • Work as a team to help deliver contractual requirements, prepare presentations, and complete necessary account admin and reporting.
  • Ensure invoicing procedures are followed.
  • Able to attend meetings away from the client site as required.
  • Press passing when required and often out of normal working hours.
  • Work with stakeholders to identify new business opportunities.
  • Agree and manage budgets and P+L's.
  • Ensure profit is maximized through analysis of performance.
  • Deliver services to meet and exceed contracted SLA's.
  • Manage and monitor objectives to meet key business drivers.
  • Ensure compliance with Regulatory and Company policies.
  • Measure customer satisfaction and take appropriate action.


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