Client Service Delivery Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Citibank (Switzerland) AG Full time
Key Accountabilities

The successful candidate will be responsible for managing a portfolio of high-profile clients, ensuring their queries are addressed promptly and professionally.

  • Develop and maintain strong relationships with clients through regular communication and collaboration.
  • Provide coaching and guidance to team members to ensure they have the necessary skills to deliver excellent service.
  • Advise on process improvements to enhance client satisfaction and reduce costs.
  • Stay up-to-date with industry developments and regulatory changes that may impact clients.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Description:The Regional Service Delivery Lead is responsible for ensuring the delivery of DTX Services within their respective area. This role involves supporting the execution of projects in close alignment with the Solution Design & Implementation team and overseeing a team of Site Specialists.Key Responsibilities:Ensure the delivery of DTX Services...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HH Global Full time

    We are seeking a highly skilled Account Manager to join our team at HH Global.The ideal candidate will have experience in account management, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).About the roleThis is an exciting opportunity to join a dynamic team and contribute to the success...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    At Standard Chartered, we're always striving to make a positive difference for our clients and communities. As a Client Delivery Associate, you'll be part of our team that works together with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service.We're looking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

    Service Delivery ManagerWe are seeking a highly motivated and experienced individual to join our Contact Centre team as a Service Delivery Manager. The successful candidate will be responsible for overseeing the delivery of exceptional customer service, managing key performance indicators, and leading a team of Customer Service Executives.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia cbs APAC Full time

    About the RoleCbs APAC is a leading international consultancy that delivers high-end quality consulting and technology services to large industrial corporations that run SAP. We are currently looking for an experienced Senior SAP Service Delivery Manager to join our team as part of our global delivery organization.As a Senior SAP Service Delivery Manager,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Pte Ltd Full time

    At Adventus Pte Ltd, we are committed to delivering exceptional service to our clients. As a key member of our team, the Service Delivery Manager plays a crucial role in ensuring that our services meet and exceed customer expectations.Job Description:Lead and drive the service delivery for assigned accounts to ensure seamless execution and timely...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    **Job Overview:**The Executive Support Specialist role at Recooty involves providing executive-level support to the company's 24x7 service operations. This individual will act as a liaison between internal stakeholders and external partners to ensure timely delivery and resolution of service orders.Key Responsibilities:Monitor service orders for real-time...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full time

    Job Summary:This role provides an opportunity to work in a dynamic team environment, supporting the delivery of exceptional client services. The successful candidate will have excellent communication and organizational skills, with a strong attention to detail.Responsibilities:Prepare documents, reports, and presentations for the Client Account Management...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ten Lifestyle Group Full time

    We are seeking a highly motivated and organized individual to join our team as an Elite Client Service Representative. As a key member of our team, you will be responsible for providing exceptional personalized services to our elite clients, managing client relationships, and ensuring timely delivery of services.You will be responsible for developing and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Stampede Solution Full time

    We are seeking a skilled Technical Services Delivery Manager to join our team at Stampede Solution. This role involves overseeing the delivery of technical services, ensuring performance and reliability from software and infrastructure.Key ResponsibilitiesManage the delivery of technical services to meet customer requirements.Develop and implement process...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Full time

    Job OverviewThe Service Delivery Specialist plays a crucial role in the success of our Assistance Operations Department. This position requires an individual who can provide excellent support to clients and subscribers of Allianz Partners, ensuring seamless delivery of services.Key Responsibilities- Handle inbound and outbound calls, emails, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia cbs APAC Full time

    About the JobCbs APAC is seeking a highly experienced Expert SAP Service Delivery Professional to lead the delivery of SAP Application Management Services to clients. As an Expert SAP Service Delivery Professional, you will be responsible for overseeing the successful delivery of SAP AMS to clients across multiple regions.You will work closely with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    About the Job:\This is an exciting opportunity to join our team as an IT Services Delivery Specialist, focusing on key stakeholder management and client relationship building. Your primary responsibility will be to manage key senior stakeholders within our group, including delivering presentations to them.Develop and implement strategies to increase revenue...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Overview:The Regional Service Delivery Lead is a critical role that requires strong leadership and organizational skills to deliver high-quality service delivery within their respective area. The successful candidate will have a proven track record of managing teams and driving business results.Key Responsibilities:Deliver high-quality service delivery...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Intellect Full time

    About the JobWe are seeking an experienced and highly skilled Ranger Operations Specialist to lead our team of helpline and crisis intervention specialists. As a key member of our operations team, you will play a vital role in ensuring the delivery of exceptional service to our clients.Main ResponsibilitiesDevelop and manage operational policies, procedures...

  • Service Delivery Lead

    22 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Expro International Group Full time

    About UsWe're at the heart of the energy transition, developing and delivering future-facing technologies in support of a more sustainable future for us all.Our team is dedicated to providing high-quality services to our clients, and we're looking for a skilled Service Delivery Manager to join us.Job DescriptionEnsure that all service activities are...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mufg Investorservices Full time

    Responsibilities and RequirementsIn this critical role, you will be responsible for:Managing fund accounting teams and overseeing the provision of full-range fund administration services.Reviewing and coordinating financial statements and footnotes for audit purposes.Liaising with banks, auditors, brokers, and custodians to ensure smooth service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Jones Lang LaSalle Incorporated Full time

    Job SummaryThe Regional Service Delivery Lead will be responsible for managing operations across the AMEA region, ensuring alignment with company objectives and policies. This includes managing teams, operational governance, and overseeing budget and expenditures. The successful candidate will have excellent communication and leadership skills, with the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full time

    IT Service Delivery Manager needed at Net2Source Inc.Key ResponsibilitiesCoordinate and manage shift schedules for 24/7 support operations.Validate the post-deployment system stability and address any arising issues promptly.Participate in production deployments and ensure smooth rollout of changes.The successful candidate will have experience in production...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Vertex Mastery Sdn Bhd Full time

    About the Ideal CandidateWe are looking for a proactive and people-focused Client Success Executive to join our team.The ideal candidate will be passionate about delivering exceptional experiences, work closely with our coaches, and contribute to the growth and success of our clients.The successful candidate will have 1-2 years of experience in client...