Operational Team Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Visage Full time

At Visage, we are seeking an experienced Operational Specialist to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth delivery of our live streaming services.

Key Responsibilities:
  • Manage user registrations and maintain accurate user data in compliance with company policies and industry standards.
  • Monitor platform activity and troubleshoot technical issues to ensure optimal user experience, collaborating with internal stakeholders as necessary.
  • Develop and implement efficient operational procedures to streamline workflows, enhancing productivity and reducing errors.
  • Analyze data and generate reports to identify areas for improvement and optimize platform performance, presenting findings and recommendations to senior management.
  • Assist with onboarding new talent and provide ongoing operational support, promoting knowledge sharing and best practices within the team.
  • Maintain a positive and professional demeanor when interacting with internal and external stakeholders, fostering strong relationships and open communication channels.
Job Requirements:

To succeed in this role, you will require:

  • Minimum 12 years of experience in a similar operational support role, demonstrating expertise in process management and technical troubleshooting.
  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to drive informed decision-making.
  • Excellent communication and interpersonal skills, both written and verbal, with the ability to present complex information to non-technical stakeholders.
  • Experience with project management methodologies is highly desirable, as is familiarity with live streaming platforms or the entertainment industry.
  • The ability to prioritize tasks, manage multiple deadlines, and work independently, with minimal supervision.
  • Strong attention to detail and a commitment to accuracy, ensuring high-quality outputs and minimizing errors.
  • A team player with a positive and proactive attitude, willing to contribute to the growth and development of the operations team.
Benefits:

We offer a competitive salary and benefits package, including:

  • A dynamic and fast-paced working environment, with opportunities to learn and grow with our company.
  • A collaborative team culture, fostering open communication and knowledge sharing.
  • Professional development opportunities, supporting your career growth and success.

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