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Operations Team Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Funding Societies Pte Ltd Full time

Funding Societies Pte Ltd is a leading digital financing platform in Southeast Asia, serving small and medium-sized enterprises (SMEs) through business financing solutions. Our company operates across multiple countries, including Singapore, Indonesia, Thailand, Malaysia, and Vietnam.

We foster a dynamic work environment that values innovation, teamwork, and customer obsession. Our core values are:

  • Grow Relentlessly: Strive to become our best selves
  • Enable Teamwork, Disable Politics: Fostering togetherness for success
  • Test Measure Act: Stay curious and reinvent ourselves through innovation and experimentation
  • Focus on Impact: Create impact through bias for action and tangible results
  • Serve with Obsession: Build long-term win-win relationships with customers

The Operations Team will be responsible for executing assigned tasks, identifying issues, escalating deviations from SOPs, suggesting improvements, working closely with internal teams, maintaining proper documentation of workflows and process changes, and assisting in process improvement projects.

To succeed in this role, you will require strong attention to detail, problem-solving skills, ability to multitask, good communication and stakeholder management skills, and a proactive, self-motivated, and service-oriented mindset.

Key responsibilities include:

  • Executing operational tasks with accuracy and within turnaround time
  • Identifying issues and suggesting improvements
  • Maintaining proper documentation of workflows and process changes

You will shine in this role if you have:

  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management skills
  • Proactive and self-motivated mindset

We offer a range of benefits, including flexible working hours, paid vacations, observed holidays, health insurance coverage for employees and dependents, mental health and wellness programs, learning and development opportunities, and tech support.