Global Application Support
6 days ago
To be successful in this role, you will have the following skills and qualifications:
- Proven experience: In Application Support, Technical Support, or Helpdesk roles
- Hands-on knowledge: And experience with a major ERP solution (preferably InforLN)
- Understanding of ERP systems: And their application in a global business environment
- High accuracy level: And ability to maintain comprehensive documentation of support procedures, troubleshooting steps, and solutions
- Teamwork: Ability to work with a global team to establish department and project goals
- Familiarity with ITIL: Framework and best practices
- Problem-solving: Analyzing reported user issues and coming up with solutions, work-arounds, and ability to troubleshoot software applications
- Ability to convey technical information: To non-technical users
- Culturally sensitive: And maintaining confidentiality
- Ability to work independently: As well as collaboratively in a team-oriented environment
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