Online Sales and Marketing Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time

Wealth Mastery Academy (WMA) is looking for a talented E-commerce Executive to manage online product listings, customer service, and website performance. As an E-commerce Executive, you will create and manage product listings on e-commerce platforms, ensure accuracy and optimization for SEO, and handle customer inquiries, returns, and complaints. You will also process orders and provide timely shipping and delivery, solve issues related to payment, delivery, or product quality, and maintain the e-commerce website's user-friendliness and optimal performance.

Key Responsibilities:
  • Product Listing Management: Create and manage product listings on e-commerce platforms like Shopify, Amazon, and eBay.
  • Customer Service: Handle customer inquiries, returns, and complaints via email, live chat, or phone.
  • Order Processing: Process orders and provide timely shipping and delivery.
  • Website Maintenance: Maintain the e-commerce website's user-friendliness, up-to-date content, and optimal performance.
  • Data Analysis: Analyze website analytics to assess sales performance and user behavior.
  • Reporting: Prepare reports on sales, traffic, customer engagement, and other key performance metrics.
Requirements:
  • Bachelor's degree in Business, Marketing, E-commerce, or a related field.
  • 1-2 years of experience in e-commerce or retail operations.
  • Strong knowledge of e-commerce platforms.


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