Global Hardware Inventory Manager

5 days ago


Cyberjaya, Selangor, Malaysia DHL Germany Full time
Succeed in a Dynamic Multinational Environment
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DHL IT Services is a global team of 6000+ IT professionals working together to create innovative and sustainable digital solutions. As an Asset Discovery Service Owner, you will have the opportunity to grow within our diverse environment, regardless of your level of asset discovery & life-cycle management proficiency.

We discover devices across the DHL network, correlate records with additional data sources, and present insights to users globally for their actions. The goal is to maintain a central asset repository and ensure comprehensive life-cycle asset management using the ServiceNow platform.

Your Role

  • Global Communication: Engaging with users worldwide via ticketing systems to address issues, answer queries, and provide support.
  • Training & Support: Conducting training sessions for global asset users, ensuring they have the knowledge and tools needed to effectively manage their assets.
  • Collaboration: Working closely with component service owners to meet SLAs and ensure the best results for asset managers across the globe.
  • Monitoring KPIs: Regularly reviewing and analyzing key performance indicators to identify opportunities for improvement.

What We Offer

We offer an array of benefits, including hybrid work arrangements, outpatient medical coverage, personalized flexi benefit plans, and modern offices with free parking space.



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