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Japanese Speaking Customer Care Professional

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

About the Opportunity

An exciting opportunity exists for a highly motivated and quick-learning Japanese Speaking Customer Care Professional to join a collaborative and supportive team. As part of the Customer Fulfillment Network team, you will strive to provide premium customer experiences every day.

As a key member of our team, you will be responsible for delivering exceptional service to our Merchants based in Japan, handling various ad-hoc requests, and utilizing computerized systems for tracking and troubleshooting.

About the Team

Our team is dedicated to providing premium customer experiences and strives to uphold our company values of integrity, recognition for contributions, leadership, and impact. We prioritize our colleagues' holistic well-being, offering benefits and programs that support their physical, financial, and mental health.

About You

  • Excellent verbal & written communication skills in Japanese and English
  • Target driven and take accountability for your work, whilst working in a fast-paced metric-driven environment
  • Excellent analytical, time management, organizational, and strong decision-making skills required
  • High attention to details with an agile problem-solving mindset
  • Ability to quickly learn and utilize multiple tools and technology in servicing environment
  • High influencing skills when dealing with escalated issues, using strong relationship management and conflict resolution skills to effectively liaise across teams
  • Ability to own customer issues through to resolution, overcome challenges, and know when to seek assistance, match creative solutions to the needs of the customer, and clearly explain outcomes to them
  • High accountable, motivated, and positive mindset
  • Team player with ability to effectively deal with shifting priorities and high work volume unsupervised.