Customer Service Operations Lead
4 days ago
Sutherland is a group of driven and hard-working individuals who are looking to build a fulfilling career and help us succeed.
Job Summary:
We are seeking a Customer Care Team Manager | Mandarin and Japanese Speaking to lead, monitor, and supervise a team of at least 10 associates to achieve organizational goals.
Responsibilities:
- Lead the team to ensure adequate coverage and optimal team performance.
- Identify areas for service improvement and make recommendations to the management team.
- Manage scheduling and staffing requirements for the night shift.
- Collaborate with cross-functional teams to identify opportunities for process improvements.
- Conduct regular quality assurance assessments to maintain service quality standards.
- Develop and implement training programs to enhance customer service and technical skills.
Qualifications:
- A Bachelor's degree or Associate Degree is preferred but not required.
- At least two (2) years of relevant Team Leader experience managing a minimum of 10 team members.
- Proven experience in customer service roles in a contact center environment.
- Effective Coaching skills.
- Proficient in MS Office; e-learning software is an asset.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner. Fluent/high proficiency in Mandarin and Japanese.
-
Customer Service Representative
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeJob Description:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at BID Operations Kuala Lumpur City. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.Key Responsibilities:Deliver...
-
Customer Service Representative
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations is a dynamic and forward-thinking company that offers an exciting opportunity for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels, including live chat, email, and telephone.We are seeking a...
-
Customer Support Representative
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeJob SummaryWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team at BID Operations in Kuala Lumpur, Malaysia. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels.Main ResponsibilitiesDeliver outstanding customer service to clients...
-
Sales Operations Associate
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsThe role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle...
-
Digital Performance Marketing Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAbout the RoleWe are seeking a highly skilled Digital Performance Marketing Lead to join our team at BID Operations. As a key member of our marketing team, you will be responsible for leading our digital performance marketing efforts across Southeast Asia (SEA) and Europe.Key ResponsibilitiesPaid Media Management: Plan, execute, and optimize paid media...
-
Client Service Advocate
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAbout the RoleBID Operations is seeking a highly skilled Client Service Advocate to join our team in Kuala Lumpur, Malaysia. As a Client Service Advocate, you will be responsible for providing exceptional customer service to our clients.Key ResponsibilitiesProvide timely and effective support to clients via live chat, email, and telephone.Collaborate with...
-
Marketing Team Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAbout the PositionBID Operations is seeking a talented Marketing Team Lead to lead our performance media efforts. As a key member of our marketing team, you will be responsible for developing and executing multi-channel campaigns that drive business results.ResponsibilitiesPerformance Media Strategy: Develop and execute comprehensive performance media...
-
BID Operations Ambassador
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeWe are seeking a talented Customer Service Representative to join BID Operations' dynamic team. As a key member of our customer-facing unit, you will be responsible for delivering exceptional service to our clients through various communication channels.Key Responsibilities:Providing timely and effective responses to client inquiries via live chat, email,...
-
Service Delivery Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAbout the Company:BID Operations is a dynamic company that operates in the IT Services and IT Consulting industry. We are seeking a highly motivated Client Relationship Manager to join our team in Kuala Lumpur City.Responsibilities:Client Acquisition: Identify new business opportunities and establish relationships with potential clients.Client Retention:...
-
Customer Service Operations Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Operations Manager to lead our customer service team. The ideal candidate will have a strong background in operations management, excellent communication skills, and the ability to work effectively in a fast-paced environment.The primary responsibility of this role is to oversee...
-
Lead Acquisition Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeJob SummaryWe are seeking a highly skilled Inside Sales Representative to join our team in Kuala Lumpur. As an Inside Sales Specialist – Lead Generator, you will be responsible for qualifying potential leads and driving growth for Google's products and services.About UsCustomer Connect Malaysia Sdn Bhd is one of the top ASEAN Google Partners. We are...
-
Operational Support Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeOperational Support RoleBID Operations is seeking an Operational Support Expert to join our team in Kuala Lumpur, Malaysia. As an Operational Support Expert, you will be responsible for providing operational support to our clients.Key ResponsibilitiesProvide operational support to clients via live chat, email, and telephone.Collaborate with internal teams to...
-
Customer Service Team Lead
23 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full timeAt Zeal Holdings Limited, we are seeking a highly skilled and experienced CUSTOMER SERVICE TEAM LEAD to join our dynamic team in the Indonesia market. The ideal candidate will have a strong background in customer service operations, with a proven track record of leadership and team management.The primary responsibility of this role is to lead and supervise a...
-
Operations and Customer Service Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Alba Dental Clinic Full timeAlba Dental is a brand-new, state-of-the-art cosmetic dental clinic. With ambitious growth plans, our vision is to become the largest cosmetic dental clinic in Malaysia.As we expand, we are looking for a dynamic, driven, and customer-focused leader to help shape our operations, develop high-performing teams, and ensure an exceptional customer experience.The...
-
Global Customer Operations Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Worldline Full timeAs a leading player in the payments technology industry, we're committed to innovation and excellence. Our solutions are shaping the future of commerce and empowering businesses to thrive.The RoleThis position requires a highly skilled Customer Service Manager to join our team in Malaysia, working closely with our Senior Customer Service Manager. Key...
-
Customer Service Operations Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full timeCompany OverviewWelcome to SWIFT, a leading global financial institution.We are seeking a highly skilled Senior Customer Service Analyst to join our team. As a key member of our operations department, you will play a critical role in delivering exceptional customer experiences.
-
Global PPC Operations Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAbout the OpportunityWe are seeking a highly experienced Global PPC Operations Manager to join our marketing team at BID Operations. As a key member of our operations team, you will be responsible for managing our global pay-per-click (PPC) operations, ensuring seamless execution and optimal campaign performance.ResponsibilitiesGlobal Campaign Management:...
-
Customer Service Operations Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full timeCS - Customer Service Team Leader (Indonesia Market)About Zeal GroupZeam to deliver exceptional customer service and support. Our team is dedicated to helping clients with products and services.We are looking for a Customer Service Team Leader to lead our customer service department and bridge any gaps visible between our customers and products.Our end goal...
-
Global Customer Operations Lead
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full timeAbout UsWe are a dynamic and growing FinTech organization committed to delivering cutting-edge products and services.Our global presence enables us to connect with diverse client bases and tailor our offerings to meet their unique needs.Job SummaryThis role offers an exciting opportunity to lead the Customer Service department at Zeal Group and drive...
-
Customer Service Team Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full timeJob DescriptionWe are looking for experienced leaders to join our team as Team Leaders. In this role, you will be responsible for leading a team of customer advisors and providing exceptional customer experiences.Supervise a team of customer advisors and provide guidance and support as needed.Identify and develop solutions to improve operational efficiency...