Global Customer Operations Lead
4 days ago
As a leading player in the payments technology industry, we're committed to innovation and excellence. Our solutions are shaping the future of commerce and empowering businesses to thrive.
The Role
This position requires a highly skilled Customer Service Manager to join our team in Malaysia, working closely with our Senior Customer Service Manager. Key responsibilities include:
Operational Excellence
- Ensuring seamless service delivery and achieving outstanding Service Level targets.
- Analyzing operational metrics and collaborating with technical delivery teams to drive improvements.
Customer Focus
- Focusing on customers' key business issues and enhancing their experience through consultancy.
- Handling escalations, queries, and feedback from customers regarding operational & technical issues.
Requirements
To excel in this role, you'll need:
- A strong background in IT Service Delivery Management or a related field.
- Experience in Managed Services or BPO is advantageous.
- Excellent problem-solving skills and ability to work reciprocally with infrastructure teams.
- A high level of proficiency in MS Office software programs, especially Excel and PowerPoint.
Our Culture
At Worldline, we foster a culture of collaboration, innovation, and empowerment. Join us and become part of a dynamic team that's shaping the future of payments technology.
-
Global PPC Operations Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAbout the OpportunityWe are seeking a highly experienced Global PPC Operations Manager to join our marketing team at BID Operations. As a key member of our operations team, you will be responsible for managing our global pay-per-click (PPC) operations, ensuring seamless execution and optimal campaign performance.ResponsibilitiesGlobal Campaign Management:...
-
Global Customer Operations Lead
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full timeAbout UsWe are a dynamic and growing FinTech organization committed to delivering cutting-edge products and services.Our global presence enables us to connect with diverse client bases and tailor our offerings to meet their unique needs.Job SummaryThis role offers an exciting opportunity to lead the Customer Service department at Zeal Group and drive...
-
Digital Performance Marketing Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAbout the RoleWe are seeking a highly skilled Digital Performance Marketing Lead to join our team at BID Operations. As a key member of our marketing team, you will be responsible for leading our digital performance marketing efforts across Southeast Asia (SEA) and Europe.Key ResponsibilitiesPaid Media Management: Plan, execute, and optimize paid media...
-
Marketing Team Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeAbout the PositionBID Operations is seeking a talented Marketing Team Lead to lead our performance media efforts. As a key member of our marketing team, you will be responsible for developing and executing multi-channel campaigns that drive business results.ResponsibilitiesPerformance Media Strategy: Develop and execute comprehensive performance media...
-
Global P2P Operations Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre SB Full timePosition OverviewBASF Asia-Pacific Service Centre S/B is seeking a dedicated Global P2P Operations Lead to join our team.Primary Responsibilities:Operational Excellence: Drive optimization of structure and processes to enable effective and efficient operations while maintaining systems with adequate internal controls to mitigate risks.P2P Project Management:...
-
Marketing and Sales Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Aptrasco Global Group Full timeA senior business leader is required to join Aptrasco Global Group's team, with exceptional global manufacturing, operations, and business performance improvement experience.Job DescriptionThis is a full-time on-site role located in Greater Kuala Lumpur. The successful candidate will be responsible for developing and implementing digital strategies, managing...
-
Sales Operations Associate
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsThe role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle...
-
Global Business Development Lead
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Alchemy Global Solutions Full timeRequirementsTo be successful in this role, you will need:5-10 years of experience in operations and sales management, with proven leadership experience in managing teamsA deep understanding of trading, liquidity, risk management, and retail markets, with a focus on global market trendsStrong interpersonal and communication skills, ability to develop...
-
Operational Support Expert
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeOperational Support RoleBID Operations is seeking an Operational Support Expert to join our team in Kuala Lumpur, Malaysia. As an Operational Support Expert, you will be responsible for providing operational support to our clients.Key ResponsibilitiesProvide operational support to clients via live chat, email, and telephone.Collaborate with internal teams to...
-
Customer Support Representative
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeJob SummaryWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team at BID Operations in Kuala Lumpur, Malaysia. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels.Main ResponsibilitiesDeliver outstanding customer service to clients...
-
Customer Service Representative
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeJob Description:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at BID Operations Kuala Lumpur City. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.Key Responsibilities:Deliver...
-
Customer Service Representative
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeBID Operations is a dynamic and forward-thinking company that offers an exciting opportunity for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels, including live chat, email, and telephone.We are seeking a...
-
Global Support Operations Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF Full timeAbout the JobThis role requires a skilled Product Manager to lead our LabVantage Support team, providing secure, reliable, and cost-effective LIMS support to global laboratory user communities. The successful candidate will have strong leadership skills, experience working in global teams, and a customer-centric mindset.Key TasksDevelop and maintain global...
-
Global Operations Director
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF Full timeAbout the PositionWe are seeking a highly skilled and experienced professional to lead our import export and customs operations in ASEANA. The ideal candidate will have a strong background in supply chain management, trade regulations, and customs duty.As a Senior Manager, you will be responsible for leading and steering operations of import export and...
-
BID Operations Ambassador
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full timeWe are seeking a talented Customer Service Representative to join BID Operations' dynamic team. As a key member of our customer-facing unit, you will be responsible for delivering exceptional service to our clients through various communication channels.Key Responsibilities:Providing timely and effective responses to client inquiries via live chat, email,...
-
Global Customer Care Strategist
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full timeKey Accountabilities:This role involves implementing the global customer care strategy in the region and driving performance of the agency customer care network.Main Responsibilities:Implementation of the global customer care strategy in the region along with related matrices, tools and processes.Improve KPIs for key processes, service quality & productivity...
-
Global Operations Manager Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full timeAbout the RoleThis Senior Operations Manager position plays a crucial role in driving the four main ITSM processes: Event, Problem, Incident, and Change. The ideal candidate will be part of a duty roster to ensure the best quality of Operations in a Global 24/7 EPIC Center, where business units work in different time zones.The successful candidate will have...
-
Senior Engineering Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Emapta Global Full timeJob DescriptionDesign and implement scalable, high-performing services and applications using a modern full-stack TypeScript stack.Collaborate with a global, cross-functional team to enhance product and service capabilities through data-driven insights.As a Senior Software Engineer at Emapta Global, you will drive the technical vision and lead architectural...
-
Lead Acquisition Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeJob SummaryWe are seeking a highly skilled Inside Sales Representative to join our team in Kuala Lumpur. As an Inside Sales Specialist – Lead Generator, you will be responsible for qualifying potential leads and driving growth for Google's products and services.About UsCustomer Connect Malaysia Sdn Bhd is one of the top ASEAN Google Partners. We are...
-
Lead - Customer Experience
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full timeCompany Description:Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description:Sutherland is seeking...