Global Customer Operations Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Worldline Full time

As a leading player in the payments technology industry, we're committed to innovation and excellence. Our solutions are shaping the future of commerce and empowering businesses to thrive.

The Role

This position requires a highly skilled Customer Service Manager to join our team in Malaysia, working closely with our Senior Customer Service Manager. Key responsibilities include:

Operational Excellence

  • Ensuring seamless service delivery and achieving outstanding Service Level targets.
  • Analyzing operational metrics and collaborating with technical delivery teams to drive improvements.

Customer Focus

  • Focusing on customers' key business issues and enhancing their experience through consultancy.
  • Handling escalations, queries, and feedback from customers regarding operational & technical issues.

Requirements

To excel in this role, you'll need:

  • A strong background in IT Service Delivery Management or a related field.
  • Experience in Managed Services or BPO is advantageous.
  • Excellent problem-solving skills and ability to work reciprocally with infrastructure teams.
  • A high level of proficiency in MS Office software programs, especially Excel and PowerPoint.

Our Culture

At Worldline, we foster a culture of collaboration, innovation, and empowerment. Join us and become part of a dynamic team that's shaping the future of payments technology.



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