Digital CX Solutions Expert

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

Digital CX Solutions Expert

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We are looking for a Digital CX Solutions Expert to join our team and help us deliver exceptional customer experiences across various channels. In this role, you will leverage your expertise in digital CX solutions to drive business results, improve customer satisfaction, and contribute to shaping the future of customer experience.

About the Role

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You will be responsible for:

  1. Designing and implementing effective digital CX strategies to meet business objectives.
  2. Developing and maintaining up-to-date knowledge of digital CX trends, best practices, and emerging technologies.
  3. Collaborating with cross-functional teams to resolve complex customer issues and improve overall service quality.
  4. Contribution to the development of strategies to enhance customer experience, identify areas for improvement, and implement process enhancements.
  5. Working collaboratively with stakeholders to drive business results, improve customer satisfaction, and inform product development.
  6. Participating in ongoing training and development programs to stay current on industry trends, best practices, and emerging technologies.

Requirements

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To succeed in this role, you must have:

  1. At least 2 years of experience in digital CX solutions or related fields.
  2. Education: minimum bachelor's degree, preferably in a field related to digital CX or customer experience.
  3. Proven track record of delivering successful digital CX projects and initiatives.
  4. Strong problem-solving, critical thinking, and analytical skills.
  5. Excellent communication and collaboration skills.
  6. Ability to work independently and as part of a team.
  7. Flexibility: Able to work on multiple projects simultaneously and prioritize tasks effectively.


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