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Client Satisfaction Specialist

1 week ago

Petaling Jaya, Selangor, Malaysia Convergint Asia Pacific Full time

About Convergint

We are a global systems integrator dedicated to achieving service excellence. Our unique culture drives us to become the premier service provider for our valued customers.

Key Responsibilities

  1. Evaluate client satisfaction through regular feedback and surveys.
  2. Ensure timely project delivery, meeting or exceeding customer expectations.
  3. Develop and maintain relationships with clients, stakeholders, and internal teams.
  4. Prepare and present weekly reports, highlighting key performance metrics.
  5. Collaborate with colleagues to improve operational efficiency and reduce costs.

Skills and Qualifications

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks effectively.
  • Proven track record of delivering results in a customer-facing role.