Technical Support Team Member

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Teleport Full time
About Our Work Environment

At Teleport, we value diversity and inclusivity, creating a workplace where everyone feels valued and empowered to contribute their best. Our goal is to build a diverse and inclusive team that makes us stronger and helps us do logistics better across Southeast Asia.

Your Day-to-Day Activities

You will be responsible for managing and resolving support tickets across multiple products in a 24/7 rotating schedule. This role requires efficient prioritization and multitasking, as well as effective communication with both internal and external stakeholders.

  • Main Responsibilities:
    • Troubleshoot issues, provide solutions, and escalate cases when necessary
    • Utilize Google Sheets, Excel, and other Google productivity tools for reporting and data management
    • Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions
Requirements and Qualifications
  • Experience in a tech or SaaS environment
  • Ability to work under high-pressure situations, handling multiple tickets simultaneously
  • Strong proficiency in Google Sheets / Excel for data analysis and reporting. Knowledgeable in Vlookup and Pivot table
  • Excellent written and verbal communication skills in English
  • Ability to work in a 24/7 shift rotation
  • A team player with strong problem-solving skills and adaptability


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