Technical Support Team Member
4 days ago
At Teleport, we value diversity and inclusivity, creating a workplace where everyone feels valued and empowered to contribute their best. Our goal is to build a diverse and inclusive team that makes us stronger and helps us do logistics better across Southeast Asia.
Your Day-to-Day ActivitiesYou will be responsible for managing and resolving support tickets across multiple products in a 24/7 rotating schedule. This role requires efficient prioritization and multitasking, as well as effective communication with both internal and external stakeholders.
- Main Responsibilities:
- Troubleshoot issues, provide solutions, and escalate cases when necessary
- Utilize Google Sheets, Excel, and other Google productivity tools for reporting and data management
- Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions
- Experience in a tech or SaaS environment
- Ability to work under high-pressure situations, handling multiple tickets simultaneously
- Strong proficiency in Google Sheets / Excel for data analysis and reporting. Knowledgeable in Vlookup and Pivot table
- Excellent written and verbal communication skills in English
- Ability to work in a 24/7 shift rotation
- A team player with strong problem-solving skills and adaptability
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