Luxury Retail Experience Leader

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Coty Full time

Boutique Manager/ Assistant Boutique Manager

About the Role

As a Luxury Retail Experience Leader, you will have the opportunity to shape the ambiance of our exclusive boutique store in Kuala Lumpur. This role requires an accomplished and highly skilled professional to lead our team and deliver exceptional customer service.

Key Responsibilities

  1. Leadership: Lead boutique associates to deliver exceptional customer service and conduct regular training sessions and performance reviews.
  2. Customer Experience: Create a luxurious and welcoming atmosphere in the boutique. Address any customer feedback promptly with utmost sensitivity.
  3. Inventory Management: Maintain optimal stock levels and implement inventory control measures.
  4. Sales Performance: Meet sales targets, implement promotions, and analyze sales data.
  5. Operations: Ensure compliance with policies, oversee day-to-day operations, and manage the boutique's overall performance.
  6. Ambassador: Embody the brand's values, represent the boutique at events, and collaborate on marketing initiatives.

About Us

Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer.



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