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Cloud-Based Contact Centre Solutions Specialist

3 weeks ago

Subang Jaya, Selangor, Malaysia Innovax Systems Pte Ltd. Full time

Innovax Systems Pte Ltd provides innovative SaaS solutions for the Asia Pacific region's contact centre industry.

We are looking for a highly skilled Senior Software Engineer (Fullstack) to join our team and contribute to the development of cutting-edge cloud-based contact centre solutions.

Main Responsibilities
  • Design and develop features that incorporate Generative AI, NLP, Computer Vision, and Data Analytics.
  • Lead the development of software applications, including architecture design, installation, and implementation of projects.
  • Proficiency in Java, Spring Framework, Spring Boot, PostgreSQL, and Bash Scripting.
  • Knowledge of AWS and GCP cloud services and environment.
Necessary Qualifications
  1. Degree in Computer Science or relevant field.
  2. Strong expertise in Java and Spring Framework.
  3. Working knowledge in ReactJS/NextJS.
  4. Experience working with cross-functional engineering teams.
  5. Critical thinking and problem-solving skills.
  6. Effective communication and interpersonal skills.
  7. Ability to manage time, prioritize tasks, and maintain a organized work environment.
  8. Able to thrive in a fast-paced environment.
  9. Advantageous experience in contact centre industry, VOIP (Asterisk), and Social Media Chatbot (WhatsApp, Facebook, WeChat, etc.).
  10. Excellent written and verbal communication skills.
  11. Proactive attitude towards customer satisfaction.
  12. Strong analytical problem-solving skills.
  13. Familiarity with Windows and Linux operating systems.