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Business Development Consultant

2 weeks ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time

At Teleperformance, we are seeking a skilled Business Development Consultant to join our team. As a Customer Success Specialist, you will be the first point of contact for our clients, providing exceptional customer service and support.

Responsibilities
  • Educate customers on self-service options and automated banking channels, ensuring they have access to the information they need.
  • Conduct call backs for transaction confirmations and reach out for supporting documents as needed, maintaining transparency and efficiency in all interactions.
  • Clarify customer needs, evaluate problems, and provide solutions that meet their expectations, demonstrating a deep understanding of their concerns.
Requirements
  • Fluent in English and Mandarin languages, with excellent written and verbal communication skills, enabling effective communication with clients from diverse backgrounds.
  • Education level: SPM and above, indicating a strong foundation in academic pursuits and potential for growth within the company.
  • Able to work in 24/7 shift rotational basis, showcasing adaptability and flexibility in meeting the demands of the role.
  • Proven ability to promote and build extraordinary customer rapport, establishing trust and loyalty with clients through empathetic and professional interactions.
  • Experience in a bank or financial institution customer service environment will have added advantage, providing valuable insights into the industry and its unique challenges.
  • Willingness to learn and improve, embracing ongoing development and continuous learning to stay ahead of the curve.