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Client Success Professional

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Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull™ World Full time

About ThoughtFull:

We are a digital mental health company dedicated to providing comprehensive end-to-end mental healthcare solutions for individuals and organisations. Our seamless platform empowers users to engage with their mental wellbeing through various tools and services, including one-on-one coaching and educational resources.

Job Description of Client Success ManagerKey Responsibilities:
  • Client Onboarding: Ensure smooth onboarding processes for new clients, establishing strong relationships and setting the stage for successful partnerships.
  • Relationship Management: Foster trust and drive business growth through proactive monitoring, data analysis, and tailored recommendations that meet client needs.
  • Product Expertise: Develop in-depth understanding of ThoughtFull's products and services, effectively communicating benefits and features to clients.
  • Activation Programs: Design and deliver customised activation programs to boost adoption, retention, and engagement levels among clients.
Requirements:
  • Experience: Minimum 3 years in client success, account management, or strategic roles in medium to large organisations, preferably in SaaS or management consulting.
  • Skillset: Strong professional conduct, excellent stakeholder management, written and verbal communication skills, business acumen, and time management abilities.
  • Data Analysis: Utilise quantitative and qualitative data to derive insights and drive key success metrics such as client engagement and utilisation.
  • Adaptability: Proactive, fast learner, resourceful, and committed to delivering results in a rapidly growing environment.