Global Sales Operations Specialist
5 days ago
Bunge is a leading agribusiness and food company with operations across the globe. We are committed to providing high-quality products and services to our customers while ensuring the well-being of our employees and the communities we serve.
Job Description:
We are seeking a highly skilled Sales Operations Executive to join our team. The successful candidate will be responsible for providing back-office support to our customers and commercial teams, managing customer relationships, and coordinating cross-functional efforts to achieve commercial objectives.
Main Accountabilities:
- Customer and Commercial Support
- Assist the Sales Manager in preparing SAP quotations and tender/bidding documents.
- Manage sample arrangements and follow up on customer requests.
- Support new project creation, customer onboarding, and account setup.
- Follow up on trial proposals and other customer requests for additional product requirements.
- Provide regular sales reports to the commercial team and update the CRM system/Salesforce.
- Risk Management
- Work with the commercial team to manage customer credit exposure, credit limits, and payment collections.
- Ensure customer contracts are executed according to their validity.
- Customer Complaint Management
- Follow up with internal departments to manage customer complaints and ensure timely responses.
- Collaborate with different functions and departments to drive improvement and increase customer satisfaction.
Requirements:
- Bachelor's degree in Computer Science, Marketing, or Business related field.
- 3-5 years of experience as a Salesforce administrator in a similar environment.
- Experience with Salesforce upgrades and successful integration preferred.
- Proficiency in creating Salesforce profiles, allocating roles, and managing access.
- Ability to provide Salesforce training and end-user support.
- Ability to maintain Salesforce databases.
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