Sales Operations Executive
1 day ago
The Sales Operation executive role is to work together with the commercial and sales team to achieve the commercial objectives and improve customer satisfaction.
Main responsibilities will be:
- Providing back-office support to customers and the commercial team;
- Managing the exposure with customers and risk on contracts and credit;
- Managing customer complaints and after-sales follow-up; coordinating and working with cross-functions/departments to meet the commercial objectives.
Main Accountabilities
- Customer and Commercial Support
- Supporting the Sales Manager on a daily basis with SAP quotation preparation and tender/bidding preparation.
- Managing sample arrangements and follow-ups.
- Assisting in new project creation, new customer onboarding, and account creation.
- Following up on trial proposals and other requests from customers on new/existing product additional requirements.
- Providing periodic sales reports to the commercial team and supporting updates to the CRM system/Salesforce.
- Actively working with the commercial team to manage customer credit exposure, credit limits, and payment collection.
- Managing customer contracts to ensure execution according to contract validity.
- Customer Complaint Management
- Actively following up with internal departments to manage complaints received from customers to ensure timely responses.
- Working with different functions and departments to drive improvements and achieve higher customer satisfaction.
Requirements
- Bachelor's degree (Computer Science/Marketing/Business related major) or equivalent experience.
- 3-5 years of experience as a Salesforce administrator in a similar environment.
- Experience in performing Salesforce upgrades that lead to successful integration is preferred.
- Proficiency in creating Salesforce profiles, allocating roles, and managing access.
- Ability to provide Salesforce training and end-user support.
- Ability to maintain Salesforce databases.
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