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Client Support Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Gazelle Blossom Full time

Gazelle Blossom, a dynamic company in the Design Services industry, is looking for a Customer Service Officer to join our team.

Job Description

This is an entry-level full-time position responsible for delivering exceptional customer service and ensuring the quality of service in place.

  • Main Responsibilities:
  • Deliver high-quality service to customers and ensure the quality of service in place.
  • Actively engage with customers through various channels, including social media.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Provide proactive solutions to customer complaints and concerns.
Requirements

We seek a candidate with 1+ years of hands-on experience in the fintech or blockchain industry.

  • Familiarity with professional English email writing.
  • Able to effectively communicate with internal departments.
  • Knowledge of blockchain would be an advantage.
  • Ability to communicate in Mandarin would be an advantage.
  • Good and positive attitude with a keen interest in learning.
Why Join Us?

We offer a competitive pay package (basic salary + transport allowance + meal allowance + night shift allowances + generous KPI bonus program + annual bonus) and excellent growth and advancement opportunities, as well as employee engagement, recognition, and appreciation program, and Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and other benefits available.