Customer Support Expert

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Axi Full time
Client Services Specialist

We are seeking a skilled Customer Support Expert to deliver exceptional client experiences and ensure satisfaction. As a key point of contact, you will provide expert guidance, resolve issues, and build strong relationships with our valued clients.

Your role will entail:

  • Managing client inquiries and concerns in a timely and professional manner.
  • Proactively addressing client needs and converting feedback into actionable insights.
  • Collaborating with internal teams to deliver personalized client experiences.
  • Ensuring adherence to quality standards, regulatory requirements, and protocols.

You will be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.

As a Trade Services Coordinator, you will play a pivotal role in delivering exceptional customer service and ensuring client satisfaction.

Key responsibilities include:

  • Be the primary point of contact for clients, delivering personalized support and addressing their inquiries, concerns, and requests in a timely, empathetic, and professional manner.
  • Proactively and effectively manage and follow up on the inquiries/complaints of the current/prospective clients in accordance with established internal policies and department SOPs.

A successful candidate will have proven experience in a customer service role, preferably within the financial services industry, and possess excellent communication and interpersonal skills.

We offer competitive compensation, extensive learning opportunities, 21 annual leave days per year, and health insurance.



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