Tech Support Expert

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full time

Hiredly X is hiring a Tech Support Expert who can travel overseas and troubleshoot systems remotely. This role requires onsite installation and maintenance of software applications for customers.

Responsibilities
  1. Install software applications for customers and provide technical support.
  2. Train clients on product features and prepare documentation on software user guides.
  3. Develop software customization requests and perform software testing.
  4. Provide user support inquiries regarding Point-of-Sales (POS) and technical issues.
  5. Resolve customer's outstanding issues based on the ticketing system.
Requirements
  • Diploma in an IT-related field.
  • 1 year of working experience in the related field, L1 support.
  • Good command of written and spoken English.
  • Proficient in SQL commands and networking.
  • Multitasking, fast learning, and prioritization skills.


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