Tech Support Team Lead

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bytecenture Consulting Sdn. Bhd. Full time

Job Overview

We are seeking a highly experienced project manager to join our team at Bytecenture Consulting Sdn. Bhd. as a Project Manager (TS). This role involves leading a team of Tech Support Engineers in the Network Operations Center (NOC) and overseeing the efficient operation, performance, and continuous improvement of our software applications.

Responsibilities:

  • Manage the offshore team of Tech Support Engineers.
  • Provide product and technical training to the team.
  • Plan effectively around delivery constraints and optimize the plan to maximize benefits and minimize risk.
  • Proactively monitor project execution to effectively identify risks, issues, and dependencies as they arise throughout the project lifecycle.
  • Taking ownership of critical issues and ensuring resolution within agreed timescales.
  • Collaborating and building positive stakeholder and business partner relationships.
  • Providing timely reports on project status, risks, and issues.
Requirements

To be successful in this role, you will need:

  • A Computer Science degree or above.
  • At least 5 years' experience in managing end-to-end software development or NOC projects.
  • Proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Excellent understanding of NOC management and best practice techniques on project delivery.
  • Confident in holding dialogue with senior management across functions and regions.
  • Excellent people performance management, planning, and organization skills.
  • Ability to work with diverse and geographically dispersed project teams.
  • Holder of Project Management Professional (PMP) Certification would be an advantage.
About Us

Bytecenture Consulting Sdn. Bhd. is a global software engineering services and solutions company that helps the world's leading organizations turn challenges into lasting business value, operational efficiency, and revenue growth using modern technology.


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