Production Support Lead
3 days ago
We are looking for a Production Support Lead to join our IT team in Kuala Lumpur, Malaysia. As a key member of our support team, you will be responsible for ensuring the smooth operation of our systems and applications.
Main Responsibilities
- Resolving complex production incidents and implementing corrective actions.
- Leading and mentoring the L2 production support team, allocating tasks and prioritizing SLA adherence.
- Coordinating and managing shift schedules for 24/7 support operations.
- Ensuring adherence to ITIL best practices, including incident, problem, and change management.
Tech Requirements
- Unix/Linux expertise, including shell scripting and system administration.
- SQL proficiency, including query optimization.
- MongoDB experience, including performance tuning and backup/recovery.
- Familiarity with monitoring tools like Nagios, Splunk, or Dynatrace.
What We Offer
- A competitive salary package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
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