Technology Support Expert

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia IPC Systems Full time
Job Title: Technology Support Expert

This role involves providing expert technical support to our clients, resolving complex issues, and implementing standard changes. If you have a strong background in IT and excellent communication skills, we encourage you to apply.

About the Role:
  • Customer Engagement
    • To engage with customers to understand their needs and resolve their technical queries.
    • To attend customer sites, if required, and provide online support via collaboration tools or over the phone.
  • Technical Support
    • To identify, rectify, and escalate faults on all supported systems.
    • To troubleshoot complex technical issues and provide solutions to customers.
  • Process Improvement
    • To identify areas for process improvement and suggest changes to enhance efficiency and effectiveness.
    • To implement standard changes, ensuring that they meet customer requirements.
    Key Skills:
    • A minimum of 5-6 years' experience in IT, including voice communication technology and server hardware.
    • Excellent troubleshooting skills and the ability to demonstrate them above mentioned technology knowledge.
    • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
    • Ability to work independently and as part of a team.


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