Technology Support Expert
1 day ago
This role involves providing expert technical support to our clients, resolving complex issues, and implementing standard changes. If you have a strong background in IT and excellent communication skills, we encourage you to apply.
About the Role:- Customer Engagement
- To engage with customers to understand their needs and resolve their technical queries.
- To attend customer sites, if required, and provide online support via collaboration tools or over the phone.
- Technical Support
- To identify, rectify, and escalate faults on all supported systems.
- To troubleshoot complex technical issues and provide solutions to customers.
- Process Improvement
- To identify areas for process improvement and suggest changes to enhance efficiency and effectiveness.
- To implement standard changes, ensuring that they meet customer requirements.
- A minimum of 5-6 years' experience in IT, including voice communication technology and server hardware.
- Excellent troubleshooting skills and the ability to demonstrate them above mentioned technology knowledge.
- Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to work independently and as part of a team.
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