Customer Satisfaction Expert

24 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Xiaomi Technology Full time

We are looking for a highly skilled Customer Satisfaction Expert to join our Xiaomi Technology team. In this critical role, you will be responsible for ensuring that our customers receive exceptional service, resolving issues efficiently, and consistently delivering high customer satisfaction scores.

Main Responsibilities:

  1. Develop and implement strategies to enhance customer satisfaction and loyalty.
  2. Analyze customer feedback and identify areas for improvement in service delivery.
  3. Collaborate with service teams to resolve customer complaints and address concerns promptly.
  4. Communicate effectively with customers, dealers, and service centers to ensure seamless service delivery.
  5. Monitor KPIs and service metrics to measure performance and drive improvement.
  6. Stay up-to-date with industry trends, regulatory requirements, and best practices in customer service.


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