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Customer Service Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia AFFIN Group Full time
Our Vision

We strive to evolve into a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service.

Job Summary

This role involves achieving sales targets for various products, providing customer service experience, and executing sales strategies to drive business growth.

ResponsibilitiesMain Responsibilities:
  1. Sales Performance: Achieve sales performance targets for assigned products.
  2. Cross-Selling: Refer and cross-sell deposits/investment/insurance/Wealth/Takaful products to customers.
  3. Customer Service: Provide high-quality customer service and ensure customer satisfaction.
Branch Operations:
  • Operational Efficiency: Assist in managing daily branch operational activities.
  • Regulatory Compliance: Monitor compliance with regulatory requirements and Bank's internal policy.