Customer Solutions Expert

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard, Inc. Full time
Job Description

We are seeking a Customer Solutions Expert to join our team at Mastercard. As a key member of our Product Delivery team, you will be responsible for overseeing the successful deployment of our products and services across Asia Pacific markets. This includes collaborating with cross-functional teams and external customers to identify and remedy delivery pain points during product pilots, ensuring a smooth and successful rollout. The ideal candidate should have a proven track record of driving complex multi-stakeholder planning processes and managing risks, with a strong understanding of the payments domain and product group knowledge. Additionally, the candidate should be passionate about enabling new products and functions for customers, including assessing & providing feedback on product readiness, Go-To-Market planning, and product rollouts for different markets in Asia Pacific.

Main Responsibilities
  • Collaborate with cross-functional teams and external customers to identify and remedy delivery pain points during product pilots.
  • Ensure a smooth and successful rollout of our products and services across Asia Pacific markets.


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