Client Satisfaction Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia CMA CGM Full time

CMA CGM is dedicated to offering unparalleled customer care and service. As a member of our team, you will play a vital role in enhancing customer satisfaction and driving business success.

Your primary responsibilities will include leading customer care initiatives, promoting the effective use of customer service tools, and cultivating a network of experts who share knowledge and best practices.

You will also be responsible for managing the deployment of global customer experience improvement programs, collaborating with stakeholders to identify opportunities for growth, and soliciting feedback from customers.

A strong educational background and extensive experience in customer service management are essential qualifications for this role.



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