Client Engagement Officer

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

AIA Hong Kong and Macau is looking for a skilled Customer Engagement Officer to join our team.

In this role, you'll work closely with customers to understand their needs and preferences, and provide tailored solutions that meet those needs.

You'll be responsible for delivering exceptional customer experiences, resolving issues efficiently, and building strong relationships with our clients.

This is an exciting opportunity to join a dynamic team that's passionate about creating a healthier, more sustainable future for everyone.

About the Role
  • To engage with customers, understand their needs, and provide relevant solutions that meet their requirements.
  • To deliver a positive and engaging customer experience through effective communication, active listening, and problem-solving skills.
Key Responsibilities
  • Engage with customers, listen to their concerns, and respond promptly to their inquiries.
  • Provide product and service information, answer questions, and address any issues or complaints.
  • Become a Subject Matter Expert (SME) on our products and services to offer expert advice and guidance.
  • Participate in projects and initiatives to improve customer satisfaction and loyalty.
  • Collaborate with internal teams to resolve complex customer issues and ensure seamless service delivery.


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