Client Engagement Director

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zinit Asia Full time
Join Our Team

Zinit Asia is an innovative B2B platform for businesses to buy and sell. We are seeking a skilled Customer Success Manager to support our sales team in delivering exceptional client experiences.

The Ideal Candidate

We are looking for a talented individual who can foster strong customer relationships and play a vital role in supporting our sales team. The ideal candidate will have outstanding communication skills, fluency in English and Malay, and expertise in market analysis to identify and secure new business opportunities.

Responsibilities

  • Manage the entire tendering process, including reviewing tender documents and coordinating with internal teams.
  • Conduct thorough market analysis to identify tendering opportunities and assess competitor activity.
  • Collaborate with sales and product teams to understand client requirements and customise tender responses accordingly.
  • Build and nurture strong client relationships to enhance tender success rates.
  • Ensure full compliance with tender requirements and regulations, managing documentation and submission deadlines meticulously.
  • Track and evaluate tender outcomes, implementing strategies to improve future bidding success.

Skills and Expertise

  • Strong B2B service acumen.
  • Exceptional business communication skills.
  • Proficiency in conducting research and gathering insights online.
  • Professional and persuasive telephone communication abilities.


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