Customer Engagement Strategist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Novo Nordisk AS Full time

Innovate, experiment, and strive for excellence – this is what drives us at Novo Nordisk Malaysia. Our Customer Engagement Team is dedicated to delivering exceptional commercial sales excellence and customer experiences. We're committed to creating an inclusive culture that celebrates diversity and promotes equal opportunities for all employees.

As a CRM Manager, you'll be responsible for leading CRM strategy, driving adoption, and ensuring high-quality data management to maximize Commercial Effectiveness. The position will report to the Customer Engagement Director in Malaysia.

Main Responsibilities:

  • CRM Ownership & Strategy: Develop and execute CRM strategies to drive business growth and improve customer engagement.
  • Data Management & Analytics: Analyze CRM data to identify trends and provide actionable insights.
  • Training & Adoption: Design and deliver CRM training programs to enhance user adoption and engagement.
  • Stakeholder Collaboration & System Integration: Collaborate with internal teams and external vendors to optimize CRM functionality.
  • Process Innovation & Efficiency: Identify and implement process improvements to drive efficiency and business growth.


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